Director of Payment Services

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead and manage shared services operations across multiple functions (e.g., AP, AR).
• Develop and implement a scalable service delivery model, aligned with organizational growth and operational needs.
• Establish and monitor SLAs, KPIs, and performance metrics to ensure quality, timeliness, and cost-effectiveness.
• Partner with business units to ensure customer-centric service delivery and continuous improvement.
• Drive automation, process standardization, and system integration initiatives to increase efficiency and reduce manual effort.
• Lead change management efforts and promote a culture of accountability and continuous improvement.
• Manage relationships with outsourcing partners or nearshore/offshore teams, ensuring alignment and performance.
• Support finance and operational reporting needs, budgeting, forecasting, and compliance requirements.
• Build, develop, and mentor a high-performing shared services team.
• Utilize advanced Excel skills to analyze financial data, generate reports, and support strategic decision-making.
• Lead and mentor a team of payment service professionals, promoting a culture of excellence and continuous improvement.
• Stay informed about industry trends and best practices to ensure the company remains at the forefront of payment services.

Supervisory Responsibility

• This position will manage the AR and AP teams.

Qualification & Requirements

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required lift objects up to 25 lbs.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. This schedule may change to accommodate the business needs of the company.

Travel

• Some travel will be required to attend company sponsored meetings and trainings.

Required Education and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; advanced degree preferred.
• Minimum of 7-10 years of experience in financial management, with at least 5 years in a leadership role overseeing AR and AP functions.
• Proven experience in a leadership role overseeing AR and AP functions, preferably within the property management industry.
• Strong understanding of high-value transaction management and compliance requirements.
• Demonstrated ability to develop and manage KPIs to drive performance and achieve business objectives.
• Excellent client and customer service skills, with a track record of building and maintaining strong relationships.
• Advanced proficiency in Excel and experience with data analysis and reporting.
• Exceptional communication, leadership, and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.

Experience (Required)

• 7 year(s): Financial Management
• 5 year(s): Leadership role overseeing AR and AP functions.

Education (Preferred)

• Bachelors or better in Accounting or related field
• Bachelors or better in Finance or related field

Skills (Required)

• MS Excel

Behaviors (Required)

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Leader: Inspires teammates to follow them

Motivations (Preferred)

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Benefits

• 10 Paid Holidays
• 17+ Paid Time Off Days
• Paid Volunteer Time Off
• Cost-Effective Health Care Options
• Life Insurance
• Short/long term disability
• Employee Assistance Program
• 401k with a 4% match
• Pre-paid legal plans
• Comprehensive Growth & Development Program
• Tuition/Continuing Education Reimbursement
• Reward and Recognition Programs
• Perkspot discounts with 900+ merchants