Director of Operations

Key Responsibilities

Customer Experience

• Responsible for operating systems, policies and procedures within the hub (including development, implementation and continual improvement of processes) to best achieve overall business goals.
• Collaborate with global heads of function to implement new or enhanced processes to support our customers.
• Identify areas of improvement and propose corrective actions to relevant managers to create efficiencies within the business ensuring that regulatory compliance is met.

Operational Efficiency

• Act as the senior Company representative for the hub.
• Build and maintain strong working relationships with external business partners and be the point of contact for various suppliers and contractors.
• As required, assist our regional compliance, banking and treasury teams with any local representation requirements.
• Ensure the adequate management of office equipment and supplies for new and existing employees and manage the office space.

Power & People

• Maintain and build hub culture through proven recruitment strategies, initiating recognition and reward initiatives and partnering with stakeholders – e.g. monthly and company-wide celebrations and events.
• Ensure proper onboarding of new employees from office tours, desk set up, seat allocation, etc.
• Support local functional leadership and HR with employee behaviour concerns, general office conduct and other workplace issues.
• Support global management with HR matters, including interviews; performance management; employee wellness; termination; and restructures, with the support of the Philippines HR Business Partner.
• Assist the team with other administrative and operational duties that contribute to the overall success of the Money Transfer Segment.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Management, or a related field (MBA is a plus).
• At least 5-10 years of experience in a managerial role, with a focus on business development and operations management.
• Strong leadership and team management experience, particularly in financial services, ideally within foreign exchange and/or cross border with a focus on people and change management.
• Technically savvy with a strong business acumen.
• Effective communicator who is comfortable interacting across all levels.
• Quick to adapt to change and ability to wear multiple hats.
• Ability to manage various projects simultaneously and switch quickly between tasks.
• Ability to exercise discretion, maintain confidential information and exercise independent judgment.

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Vacation & Time Off
• Other Perks & Discounts…