Director of Operations

Key Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

As part of the EOS (Entrepreneurial Operating System) structure, the Administrative Manager / Operations Manager will be responsible for the following duties:

Leadership & Management Accountability (LMA)

• Support company leadership by overseeing key operational processes and driving performance improvement initiatives.
• Ensure all team members are aligned with organizational goals, providing guidance, coaching, and feedback as needed.
• Contribute to the development of company culture and maintain high levels of employee engagement.

Human Resources (HR)

• Oversee HR functions including recruitment, onboarding, employee relations, performance management, and compliance.
• Maintain personnel records and handle employee benefits administration.
• Implement and track employee training and development programs to ensure continuous improvement.
• Support leadership in managing employee performance and addressing issues when needed.

Information Technology (IT)

• Manage the company’s IT infrastructure, ensuring systems and software are running efficiently and securely.
• Coordinate with IT vendors and service providers for software/hardware procurement, troubleshooting, and upgrades.
• Assist in implementing IT policies and procedures to maintain data integrity and cybersecurity standards.
• Manage all company’s operating system, ensuring full functionality across the company.

Risk Management

• Identify and assess organizational risks, including legal, operational, and financial, and develop mitigation strategies.
• Maintain up-to-date knowledge of industry regulations and compliance requirements.
• Oversee insurance policies, safety protocols, and incident reporting systems to minimize potential risks.

Training & Development

• Lead our internal training team, ensuring employees are equipped with the necessary skills and knowledge to succeed.
• Develop clear on-boarding and evaluation of technicians to ensure they are prepared for field activity and fulfillment of customer expectations.
• Coordinate professional development initiatives to foster employee growth and enhance job performance.
• Track training and development metrics to ensure program effectiveness.

Purchasing & Inventory Management

• Oversee procurement of materials, and equipment, ensuring appropriate inventory levels are maintained.
• Implement cost-effective purchasing strategies while maintaining high quality and service standards.
• Manage relationships with vendors and suppliers to ensure timely delivery and favorable pricing.

Other Duties as Assigned

• Handle ad hoc projects and operational tasks as needed, supporting the company’s strategic objectives.
• Act as a point of contact for other departments, ensuring alignment and collaboration across teams.
• Assist the CEO and Integrator in driving initiatives to optimize efficiency and productivity.

Supervisory Responsibilities

• The above departments directly report to you.

Travel Expectations

• Minimal, less than 50% with occasional overnights for training when appropriate.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualification & Requirements

Competencies

• Excellent professional communication and organizational skills.
• Team player with strong Commercial Awareness.
• Strong decision-making and problem-solving abilities.
• Excellent time management skills and results-oriented performance.
• Demonstrates ethical integrity while completing essential functions.

Required Education, Experience & Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Human Resources, or a related field (or equivalent experience).
• 5+ years of experience in an administrative, operations, or managerial role.
• Strong knowledge of business operations, HR policies, risk management, and IT systems.
• Proven ability to manage cross-functional teams and drive operational efficiency.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Experience with EOS or similar management frameworks is a plus.

Work Environment & Physical Demands

• This job operates in a clerical office setting.
• This role routinely uses standard office equipment such as computers, phones, and copy machines.
• Must be able to bend, stoop, reach, and lift up to 25 lbs.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Benefits

No information available.