Director of Human Resources

Key Responsibilities

• Leads workforce planning and hybrid workplace policies to optimize engagement, productivity, and service delivery.
• Develops workforce analytics dashboards to monitor recruitment, retention, training, and DEIB metrics; reports quarterly to the CAO and City Council committees.
• Leverages HR technology, HRIS, and process automation to improve efficiency, compliance, and user experience.
• Oversees all major HR programs: Talent Acquisition, Employee Relations, Classification and Compensation, Total Rewards, Training and Organizational Development, and HR Business Partnership functions.
• Oversees HR budgets, contracts, forecasts, and performance metrics; ensures fiscal responsibility and alignment with enterprise resource planning (ERP) systems.
• Serves as executive liaison for collective bargaining strategy, contract implementation, and workforce communications.
• Collaborates with Budget, Finance, and Law Departments to align HR actions with fiscal policy, risk management, and legal standards.
• Builds and maintains strong relationships with employees, unions, and stakeholders.
• Coaches and develops HR leadership staff, fostering a culture of accountability, innovation, and continuous improvement.
• Leads vendor and partner management for citywide HR programs, benefits, and tech platforms.
• Measures and reports outcomes on key performance indicators, including employee engagement, time-to-hire, retention, and compliance metrics.
• Ensures compliance with all applicable federal, state, and local employment laws and City policies.
• Manages a broad portfolio of vendor partners.

Qualification & Requirements

Qualifications, Special Certifications and Licenses

• The qualified candidate for the position of Director of Human Resources will have a bachelor’s degree in Human Resources, Business Administration, or Public Administration and a minimum of ten years of progressively responsible human resources experience, including five (5) in senior management.
• Fifteen (15) years of human resources experiences with seven (7) at the executive level along with a master’s degree in Human Resources, Organizational Leadership, Public Administration, or related field are preferred.

The exceptionally qualified candidate will have the following experience:

• Experience leading modernization or transformation initiatives in a public sector or large enterprise setting
• Demonstrated success establishing HR Shared Services, Centers of Excellence, or customer service transformation models

The qualified candidate will also hold at least one of the following certifications:

• HRCI Senior Professional in Human Resources (SPHR) or
• SHRM Senior Certified Professional (SHRM-SCP) designation.

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations. ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Physical Requirements and Working Environment

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk; frequently finger, hear, see, and perform repetitive motions; and occasionally climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, feel, and grasp. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Benefits

No information available.