Director of HR Shared Services and Systems

Key Responsibilities

HR Shared Services (HRSS)

• Build, lead, and scale a high-performing global HRSS team delivering consistent, responsive HR services across the employee lifecycle
• Enhance and automate the ServiceNow platform workflow, ensuring seamless case management and routing
• Define, monitor, and enforce SLAs, KPIs, and governance models that embed operational rigor
• Serve as escalation point for complex HR issues and ensure resolution with speed and fairness
• Own global HR policy governance, documentation, and process compliance with local legal variations
• Partner with Finance and Payroll to deliver reliable workforce reporting – headcount, MI, cost forecasting, etc.
• Lead cyclical HR operations (performance, compensation cycles, promotions, transfers) globally
• Drive continuous process improvement, standardization, and operational excellence
• Support broader HR teams with dashboards, analytics, and self-service insights

HRIS & Technology

• Provide strategic direction and executive oversight for HR technology platforms, with primary responsibility for Oracle Fusion HCM
• Lead and mentor the HRIS team; ensure rigorous system administration, maintenance, and forward-looking enhancements
• Develop and own the HRIS roadmap – aligning enhancements and integrations (Finance, Payroll, Talent systems) with business priorities
• Manage system upgrades, rollouts, vendor relationships, budgets, and contracts
• Ensure data integrity, security, and audit controls across HR systems
• Advocate and drive adoption of self-service portals, analytics dashboards, and technology-enabled HR experiences

Governance, Strategy & Change

• Act as a trusted partner to senior HR leadership, helping define HR service delivery strategy and technology vision
• Develop and lead change management and communication plans to drive adoption of new systems and ways of working
• Stay abreast of HR operations & HRIS best practices globally, ensuring Stats Perform remains at the frontier of innovation and compliance
• Ensure all HR operations and systems align with global governance, risk, and compliance frameworks

Qualification & Requirements

• Extensive experience leading global HR Shared Services or HR Operations in a multi-country environment
• Proven track record managing HR technology functions and roadmaps – Oracle Fusion HCM experience is essential
• Experience building and leading teams across HRSS and HRIS functions
• Demonstrated success driving process standardization, operational efficiency, and service excellence across geographies
• Strong stakeholder management and influencing skills, particularly at senior leadership levels
• Vendor and contract management experience (third-party systems, implementation partners)
• Excellent data, reporting, analytics, and problem-solving skills
• Bachelor’s degree in HR, Business, IT, or related discipline; certifications such as CIPD, SHRM, or Oracle HCM are desirable
• Change management, project management, and communication strength

What You’ll Bring (and Gain)

• A strategic mindset plus operational discipline – someone who can think big and also get in the weeds
• An ability to lead through ambiguity, set clarity, and drive measurable outcomes
• A passion for creating frictionless HR experiences and leveraging technology to amplify impact
• A collaborative style, able to partner across HR, Finance, IT, Payroll, and regional stakeholders
• Competitive reward package and senior executive-level influence over the design of our HR function
• A chance to leave a lasting legacy – you will help define the way teams globally engage with HR

Benefits

No information available.