Director of HR Analytics & Services (Ops)

Key Responsibilities

• Evaluate and implement scalable tools, technologies, and workflows that enhance HR analytics and improve the quality, consistency, and speed of HR services to support better systems-based delivery.
• Lead, mentor, and inspire a growing HR Services team, leveraging automation while fostering a culture of accountability, collaboration, and service excellence along.
• Oversee the day-to-day execution of core HR operational processes including onboarding, offboarding, data changes, HRIS transactions, and compliance.
• Lead continuous improvement efforts, identifying opportunities to reduce manual, low-value work and increase automation through Workday.
• Partner closely with People & Culture leaders (including HRBPs, Compensation, Talent, Benefits, Recruiting, Payroll, Talent/Performance, etc), IT stakeholders to align service delivery with enterprise needs and enable evidence-based decision-making.
• Develop HR data reporting protocols, ensuring HR data/metrics are consistently and accurately reported across the organization.
• Own the reporting framework within HR systems to support self-service reporting and advanced analytics in areas such as workforce planning, engagement, retention/attrition, recruiting/hiring and other people strategies, delivering clear insights and recommendations for People & Culture and Leadership.

Qualification & Requirements

Required

• Minimum of eight (8) years of HR Leadership experience in HR shared services including at least 5 years in HR Reporting and Analytics Leadership experience
• Complex judgement based on advanced analytical skill sets and advanced level of communication skills with the ability to negotiate mainly internally and often with higher organization levels
• Demonstrated success transforming HR functions from transactional to strategic and system-enabled high-performing teams
• Experience with HRIS platforms (Workday strongly preferred)
• Strong process improvement mindset
• Excellent change management, project management, and communication skills
• Familiarity with ticketing systems (preferably ServiceNow)
• Expertise implementing or managing data analysis and visualization tools

Preferred

• Degree in Human Resources, Business, Information Systems, Analytics or related field
• Experience implementing or optimizing Workday, especially in the context of shared services or HR transformation
• Experience implementing or managing Workday’s reporting suite and analytics modules

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave