Director of Advancement CRM Services

Key Responsibilities

Reporting to the AVP for Shared Advancement Services, the Director of CRM Services will be an experienced professional with extensive knowledge of Raiser’s Edge NXT, most specifically in the areas of reporting, exporting, importing, and general database hygiene and maintenance. This position will provide data analyst services and support to institutions that participate in the Shared Advancement Services program (currently six institutions). This position requires experience prioritizing and managing varied tasks, excellent teamwork skills, and exceptional customer service and support. The ideal candidate will be flexible, well-organized, and detail-oriented with excellent interpersonal and communication skills.

This position is a remote work arrangement with occasional travel required to participating campus locations as needed during the year for on-campus special events and engagement opportunities as well as important networking meetings and trainings. UNC System employees are generally required to reside in North Carolina and reside within a 2-hour commuting distance of assigned duty station

Qualification & Requirements

Minimum Education, Experience, and Skills

• Master’s and 1-2 years’ experience; or
• Bachelors and 2-4 years’ experience; or will accept a combination of related education and experience in substitution.

Required Competencies

• Demonstrated expertise in reporting and data management in Raiser’s Edge NXT
• Experience with development fundraising vendor solutions
• Experience in advancement/development
• Strong metrics-driven orientation, excellent communication and collaboration skills and an innovative nature
• Outstanding attention to detail and organizational skills with demonstrated ability to perform complex work carefully, accurately, and on time
• Demonstrated ability to learn new technologies rapidly and with enthusiasm
• A friendly, flexible, and open demeanor and genuine eagerness for providing support
• Demonstrated professionalism and ethical standards for handling confidential information
• Experience working in a fast-paced non-profit organization
• Ability to provide leadership and mutual respect among various teams and working styles
• Exceptional interpersonal skills with demonstrated ability to interact effectively with academic leaders, faculty, staff, donors, civic leaders, and volunteers to produce impressive philanthropic outcomes for the institution.
• High professional and ethical standards, integrity, initiative, creativity, and energy
• Ability to occasionally travel and work evenings and weekends as needed
• Superior interpersonal, oral, and written communications skills
• Demonstrated critical thinking and analytical skills with the ability to meet deadlines while maintaining accuracy in a high-volume work environment
• Demonstrated organizational and interpersonal skills, including diplomacy, tact, discretion, and the ability to maintain confidential data and information
• Works in a highly collaborative manner, building relationships and partnerships.

Preferred Education, Experience, and Skills

• Five or more years of experience in reporting and data management in Raiser’s Edge NXT
• Experience in higher education advancement

Benefits

No information available.