Director of Administrative Affairs & Support Services

Key Responsibilities

• Lead and oversee all Administrative Affairs and Shared Services operations to ensure efficiency, quality, and alignment with company objectives.
• Develop, implement, and continuously improve administrative policies, procedures, and operational frameworks.
• Supervise daily administrative operations across departments, ensuring smooth workflows and service integration.
• Monitor service quality and operational effectiveness, implementing improvements where needed.
• Establish and track Key Performance Indicators (KPIs) and prepare periodic performance and analytical reports.
• Coordinate closely with Human Resources and other departments to support business and employee needs.
• Manage government relations and ensure compliance with all official regulations, documentation, and procedures.
• Represent the company before governmental entities when required or delegated.
• Oversee facilities management, security systems, safety measures, and operational readiness of company premises.
• Manage vendor relationships, including service providers, vehicle leasing contracts, and outsourced administrative services.
• Evaluate vendor performance regularly and recommend contract renewal, replacement, or improvement actions.
• Lead continuous improvement initiatives and change management efforts in line with best practices and international standards.
• Build, develop, and empower administrative teams while fostering a performance-driven and service-oriented culture.

Qualification & Requirements

• Bachelor’s degree in Business Administration or a related field.
• 8–10 years of experience in administrative or business management roles.
• Minimum of 3 years in a senior leadership or managerial position.
• Proven experience in managing administrative affairs, shared services, facilities, security, and government relations.
• Strong leadership, communication, and stakeholder management skills.
• Solid understanding of compliance, policies, procedures, and operational governance.
• Ability to analyze performance data, manage KPIs, and drive operational improvements.

Benefits

No information available.