Director, Middle Office Operations, Payment

Key Responsibilities

• Manage and develop a growing team of payment operations staff through coaching and performance management.
• Oversee the entire payment operations lifecycle, from capture to processing and investigation.
• Ensure compliance with internal controls in all payment processing activities.
• Promptly investigate and resolve payment errors.
• Act as the main escalation point for critical issues, ensuring timely communication with senior stakeholders.
• Collaborate with clients, investment managers, vendors, and other stakeholders for accurate and timely payment processing.

Qualification & Requirements

• 8-10 years of payment processing experience, ideally in global banking.
• 7+ years in people management.
• Strong knowledge of international payment processes and settlement mechanisms.
• Excellent interpersonal, communication, and negotiation skills.
• Familiarity with global payment systems and online banking platforms.
• Solid understanding of Swift Payment processing; MX experience is a plus.

Benefits

No information available.