Director, Learning & Development – Transformation Upskilling (GBS)

Key Responsibilities

• Assess current state organization and identify skill gaps and development needs in the organization to develop an upskilling roadmap
• Collaborate with HR and business leaders to identify talent gaps, critical roles, requirement for the data and analytics organization
• Develop a L&D strategy for the GBS function and transformational upskilling of critical functions
• Build a multi-year plan that leverages blended learning approaches and channels, using the 70-20-10 learning model framework as a guide
• Build a detailed plan for how we upskill our talent at various roles/levels, empower growth, and create a learning culture within GBS and across the enterprise
• Build and execute a stakeholder management plan, partnering with key subject matter experts, learners, leaders, etc.
• Lead development, delivery, evaluation and of data, analytics, and AI capabilities and curriculum – ensuring value, quality, and business results
• Manage key external vendors and partner with key internal teams such as People, Finance, and Tech
• Thought leader on macro and industry trends to foster greater innovation and future-focus
• Travel will be limited and ad-hoc only

Qualification & Requirements

• Bachelor’s Degree required; MBA, Master’s Degree preferred
• Minimum 10 years’ experience
• Experience in learning strategy, design, development, systems/technology
• Proven ability to prioritize and simplify the complex
• Analytical mindset with the ability to leverage data and insights to drive talent strategy and decision-making
• Prior experience working in a data, analytics, or digital focused teams and general understanding of Data and AI activities is preferred
• Strong communication, collaboration, and stakeholder management (including managing cross-functionally and partnering with all levels of the organization)
• Strong business acumen and insight, with the ability to translate strategic business goals into appropriate development and talent programs that balance the evolving priorities of the organization
• Strong project management skills on complex and evolving work; must document and communicate project plans, monitor work in progress, and achieve project milestones/ results
• Excellent coaching and mentoring skills
• Experience in transformation-related work is a preferred
• Experience working cross-culturally with varied colleagues in a global environment

Benefits

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.

We also offer a broad range of outstanding benefits including:

• Sabbatical program
• Tuition assistance
• Flexible work arrangements

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Note: Nothing in this job posting or description should be construed as an offer or guarantee of employment.