Director, IT (Global Business Services)

Key Responsibilities

• Define, manage, and deliver complex technology projects/programs based on ServiceNow’s platform and products suite including ITSM, CMDB, ITOM, etc..
• Lead current and future ITSM technology optimization and innovation leveraged for global service excellence
• Contribute to the development and implementation of the portfolio delivery roadmaps
• Manage the simultaneous delivery of a portfolio of projects and/or multi workstream programs from inception to closure
• Responsible for improving Insulet ITSM Program (Incident/Change/Problem) and aligning with ITIL Framework
• Manage the design and deployment of Insulet’s CMDB Program to support positive data driven outcomes
• The ability to build deep and lasting relationships with key stakeholders and team members to enhance the reputation of ServiceNow team
• Work as part of cross-functional team to implement environments management solution to support agile, integrated development
• Manage the team of ServiceNow developer/analysts and consultants
• Perform other duties as required

Qualification & Requirements

Education / Experience / Skills:

• Bachelor’s degree in Computer Science, System Administration, or equivalent experience
• 12+ years demonstrated work experience implementing enterprise configuration management processes and workflows
• Experience leveraging ServiceNow for configuration management, change management and service delivery
• Strong understanding of industry standard change management processes and experience implementing them within an enterprise
• Experience building and maintaining relationship maps of all business services, applications, and related IT assets across dev, QA and production environments.
• Experience managing process across different functions and departments at large scales
• Experience building and managing teams that include engineers, analysts and project managers
• Excellent communications skills and extensive experience working with technical teams and management
• Experience with Agile and SAFe software development methodologies
• Experience in supporting software platforms in a regulated environment (SOX, HIPAA, GDPR)

Preferred Qualifications:

• ITIL v3 and/or current ITSM framework training and certifications
• ServiceNow certifications a plus

Benefits

Your health and wellness matter to us. Our programs include medical and risk insurance benefits covering life and disability. We also offer generous education reimbursement, employee assistance, and recognition programs. Additionally, employees have access to purchase company stock at a discounted price through our Employee Stock Purchase Program.

We offer competitive salaries, bonus programs, and a comprehensive array of global benefits and incentives, all designed to help you achieve physical, financial, mental, and overall wellness goals. Our leave programs include generous paid time off, holidays, and more.

While benefits may vary by country and are specific to your potential location and role, there are even more employee benefits to enjoy in most of our global locations.