Director, IT Business Service Delivery Management

Key Responsibilities

• Strategic Leadership: Drive the transition and execution of IT Enterprise vendor consolidation.
• Service Improvement: Identifying areas for improvement in service delivery and implementing strategies to enhance efficiency and quality.
• Performance Monitoring: Tracking and analyzing service performance metrics, identifying areas for improvement, and implementing corrective actions.
• Collaboration & Stakeholder Engagement: Partner with business, IT, and vendor teams to ensure solutions meet enterprise needs.
• Team Leadership: Manage and oversee highly distributed team 3rd party resources.
• Working with the CRBG IT leadership team to embrace contemporary ways of working, attract and develop talent across the firm and leverage economies of scale and shared capabilities.

Qualification & Requirements

Skills and Qualifications

• Business / Industry Knowledge: Demonstrates an understanding of the insurance, financial services industry, especially the life and annuities space and wealth management segments.
• Technical Acumen: Strong understanding of IT software applications, delivery execution and production support.
• Strategic Positioning:  Helps defined business strategy and data strategy by understanding what’s possible with technology and identifies solutions that support enterprise strategy, impact critical business outcomes, and drive organizational success through the evaluation of internal and external business contexts.
• Cultural Adaptability:  Values and consider the perspectives of diverse parties in a global context. Is a role model and organizational leader.
• Critical Thinking:  Able to identify, anticipate and prevent businesses problems and match an appropriate solution; Demonstrates intellectual curiosity identifying or anticipating issues within the client base and the ability to match an optimal solution.
• Decision Quality / Risk Mindset:  Demonstrates good judgement and knows when to involve others; Uses data, logic, analysis, and experience to make evidence-based decisions.
• Learning Agility:  Demonstrates a progressive growth mindset through an ability and willingness to learn from experiences and new situations; Applies experience to proactively identify opportunities.

Required Experience

• Bachelor’s degree in computer science, Engineering, or related field
• Experience in the Life & Annuities Insurance or financial services sector
• 20+ years of IT and at least 10+ years of strategic consulting/3rd party management
• Strategic thinker with ability to translate business goals into technical solutions
• Strong leadership in managing large cross-functional and globally distributed teams
• Exceptional communication and stakeholder management skills
• Demonstrated ability to lead complex programs and transformations
• Change management and mentorship capabilities in agile, fast-paced environments
• Influential thought leader and collaborator with a bias for action.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location.  In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.