Director HR Shared Services – Americas
Sonova Group
Americas, Mexico
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Salary
Rank
Director
Responsibility
Site Lead
Scope
Regional
Workplace
100% in office
Functions
HR
Reports to
Level
N-1
Travel Max:
5%
Posting Date
04-13-2025
Description
This position is part of Sonova’s Global HR Operations Management Team and is responsible for leading and continuously improve the Regional HR Operations Unit which includes the delivery of HR Services and the oversight and development of the Regional HR Service Teams. Additionally, actively participate and support the the Global HR Operations growth and expansion strategies within the region.
The Director HR Shared Services – America focuses on delivering exceptional customer experience while ensuring the right levels of efficiency.
Key Responsibilities
- Lead and manage a team of HR Professionals responsible for delivering HR Services across the region following the defined strategy, objectives and agreements.
- Monitors, reviews and reports on Regional HR Operations overall KPI’s and SLAs within the region.
- Establishes and proactively manages customer relationships, including handling customer expectations and seeking feedback.
- Drives partnership with Regional HR BPs, Local HR and HR COEs to collectively develop and improve the
- HR Service Delivery to our customers.
- Oversees and drives the development of the Regional HR Operations Services team leading to a high-performance, customer-centric culture.
- Identifies, recommends and if applicable owns continuous business process improvement of Regional HR Operations.
- Ensures HR Operations compliance with relevant statutory regulatory requirements regarding employees, including applicable legislation within the region.
- Manage the regional portfolio of on-going HR operations projects, including the transition of HR processes from the local to the regional operations teams over time.
- Maintain awareness and knowledge of theory and methods regarding governance, program management, process transformation, performance management, and quality management.
Qualification & Requirements
- University degree in business administration, HR, engineering or related field
- International work experience up to 8 years managing a range of HR services to a large, dispersed employee population and experience in HR systems and data management.
- Has deep content knowledge in the areas of program management, process transformation, service level measurement and management, quality, and knowledge management.
- Ability to maintain discretion and confidentiality at all times
- Ability to adapt to changing circumstances and prioritize tasks based on shifting business needs
- Exceptional interpersonal skills, business acumen, critical evaluation, ethical practice and communication skills
- Effective leadership skills that can energize multi-disciplined work teams to respond to business needs
- Strong analytical, conceptual and problem-solving skills with experience in organizing, planning, and executing large projects
- Professional in English verbally & writing any other language beneficial
- Highly proficient with HR systems, HR Analytics, Service Management, Delivery and Workflow Platforms, Excellent MS Office skills
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Sonova Group
Industry
Medical Equipment Manufacturing
Revenue
$1.01B
Employees
18,554
Fortune 500 Rank
NA
Global 500 Rank
NA
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