Director, HR Service Solutions Hub (Asia Region)

Key Responsibilities

Strategic Leadership & Regional Vision

• Develop and execute the regional strategy for the HR Services and Solution Hub, aligned with Global People Services and Solutions objectives.
• Lead the redesign and implementation of HR service and solution delivery models tailored to the diverse needs of the countries and regions.
• Champion a culture of innovation, agility, and exceptional experience within the hub.

HR Service Delivery & Solutioning Excellence

• Oversee the design, implementation, and continuous improvement of HR service delivery models for the region, ensuring precision, intelligence, and velocity in operations.
• Ensure operational excellence through robust governance, process optimization, and quality assurance across regional and country hubs.
• Collaborate with cross-functional teams to deliver high-quality, agile solutions that address local business needs and regulatory requirements.
• Lead ongoing refinement of HR service catalog, processes, and organizational structure to adapt to evolving business needs in the region.

Team Leadership & Development

• Build, lead, and inspire a diverse, high-performing team across the region, fostering collaboration and professional growth.
• Mentor and develop future leaders, promoting ethical leadership and a culture of ownership at every level.
• Drive team engagement and unity across multiple countries and cultures.

Innovation & Digital Transformation

• Foster a culture of innovation, problem-solving, and value creation. Lead the adoption of digital tools, AI, and automation to optimize service processes for the region.
• Partner with the AI/Productivity Team and other regional leaders to leverage data and intelligence for forward-looking solutions.
• Identify and implement opportunities for continuous improvement and operational efficiency, tailored to the region unique challenges.

Stakeholder Engagement & Customer Experience

• Serve as a trusted advisor to business leaders and stakeholders in the region, ensuring alignment of services with organizational and local objectives.
• Measure and report on KPIs related to service quality, efficiency, and customer satisfaction for the region.
• Lead change management initiatives to support transformation and elevate the value proposition for the region.

Qualification & Requirements

• 10+ years of progressive leadership experience in HR shared services, HR operations, or service delivery, with significant exposure to regional markets.
• Proven track record in designing and leading regional HR service delivery models in a multinational environment.
• Strong expertise in HR process optimization, digital transformation, and change management.
• Experience with AI-driven productivity initiatives and data-driven decision making.
• Deep understanding of local labor laws, regulatory requirements, and cultural nuances across Asia.
• Exceptional communication, stakeholder management, and team-building skills.
• Ability to thrive in a fast-paced, matrixed, and multicultural environment.

Benefits

No information available.