Director – HR Operations, Systems and Shared Services

Key Responsibilities

HR Operations

• Oversee end-to-end HR Operations, including payroll, benefit administration, compliance and employee data management and HRIS optimization.
• Streamline HR Processes to improve efficiency, scalability and employee experience
• Ensure Head Office HR services are delivered with accuracy, timeliness and alignment with company policies.
• Partner with senior HR leadership to align HR operations with Business Needs.

HR Service Delivery Excellence

• Provide inputs into the design and execution of a best-in-class HR Service Delivery Model, ensuring high quality support for employee and stakeholder.
• Develop and monitor KPIs/Metric to assess HR Services effectiveness and implement improvement
• Drive digital transformation initiatives (e.g HR automation, self-service tools) to enhance service delivery.
• Resolve complex HR operational issues and escalate as needed while maintaining compliance.

HR Practice Leadership:

• Act as the subject-matter expert for HR policies, procedures, and compliance (staturory reporting, local data privacy, etc.)
• Foster a culture of continuous improvement by implementing best practices in HR Operations
• Lead Change management initiatives tied to HR systems, policies or organisational restructuring within the HR Operations team.
• Mentor and develop the HR operations team, promoting professional growth and operational excellence.

Cross functional collaboration:

• Partner with Talent Acquisition, Talent Leadership and Learning, Compensation & Benefits and Other HR function to ensure cohesive service delivery.
• Collaborate with IT, Finance, legal and facilities team to solve People services challenges.
• Serve as th primary HR Operations Liaison for senior leadership and external vendors.

Qualification & Requirements

• A Degree or Masters in Human Resources or equivalent.
• 15+ years of experience in HR Operations/ Service Delivery with 5+ years in a leadership role overseeing head office or enterprise-wide HR Services
• Previous HR Shared Services experience
• Leadership – Proven success in leading high-performance teams, achieving results through others, and being a strong team player.
• Innovative thinking – Ability to lead innovative and/or transformative projects and strives for continuous improvements.
• Analytical thinking – Exceptional ability to analyse data and utilize it to make sound business decision.
• Stakeholder oriented – Demonstrate strong focus on stakeholder satisfaction while maintaining high ethics and professional integrity in all interactions. Experience in partnering C suite leaders
• Conflict management and resolution skills – Build consensus, anticipate and solve problems.
• Results focused – Ability to organize and manage multiple, and at times competing priorities.
• Communication skills – Demonstrate strong communication and collaboration skills necessary to lead and manage teams and projects effectively.
• Relationship building skills – Ability to work within a dynamic team setting and provide leadership to build and develop strong teams.
• Solid understanding of business planning processes and key business metrics to be achieved.
• Ability to work with different levels of stakeholders to develop relationships, establish credibility and instill confidence and influence.
• Prior experience and/or familiarity with agile strategies and some of the relevant HC technologies would be of benefit.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…