Director, Head of GBS Business Support

Key Responsibilities

• Oversee the establishment and growth of the Global Process Lead (GPL) organization.
• Build in-house capabilities to drive process standardization and efficiencies.
• Manage the strategic alignment of processes with organizational goals.
• Ensure value delivery through process innovation, customer satisfaction, and operational excellence.
• Act as the key escalation point for GPLs and Engagement Partners.
• Leading the function – Finance, HR and Data from GBS strategy and execution and build a strong partnership with the business.
• Collaborating on strategy for each Global Process with senior stakeholders in the business; defining expansion and transformation strategy.
• Collaborate with GBS Global Capabilities team to drive improvement / transformation of the scope
• Collaborate with Operations in our GCCs(India & Mexico) and outsourced partners to ensure operational excellence

Qualification & Requirements

• I have experience in business operations, global process management, or transformation leadership roles.
• I have experience in a executive leadership role in a global or matrixed environment.
• I have a proven ability to lead cross-functional and global teams.
• I have a deep knowledge of process standardization, operational excellence, and efficiency strategies.
• Financial Acumen Experience in Zero-Based Budgeting (ZBB) for Capex and Opex.
• I am a srategic thinker; Influencing at a senior level; E2E process thinking; Global leadership skills

Benefits

Bonus This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

Long-Term Incentive (LTI) In addition to base salary and bonus, this role is eligible for additional compensation in the form of equity.

Benefits Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example

• Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability