Director – GSC Finance – Global Service Centre l

Key Responsibilities

Operations Leadership

• Engage with stakeholders to understand business context & expectations to devise solutioning &
• target operating mode
• Define transition plan & drive effective transitions with clear milestones
• Define effective Shared service & process control measures
• Ensure all operational deliveries are managed as expected
• Ensure that accounting & payments to suppliers in time, reconciliation of bank and ledger accounts,
• reconciliation of inventory, and establishing effective control over collection from customers
• Ensure that all AR processes, including billing, revenue accounting etc are managed effectively
• Must have experience of all 4 financial tower.
• Ensure that Internal & External audit requirements are met and proper validation of accounts &
• prepare monthly variance report.
• Ensure quality reviews of GSC deliverables are conducted
• Create active engagement with Users across the organization to establish a culture of identifying root
• causes for performance gaps, identifying suitable solutions, and deploying the same
• Establish relevant KPIs (GSC & Process Success) to generate ownership within the team
• Must come from BPO background and should be comfortable to work in US, Europe time zones.

Transformation Leadership

• Identify opportunities of transformation in the process to enhance effectiveness Conduct process assessments to identify areas for improvement and recommend process changes.
• Drive best practices
• Creating, implementing and monitoring processes and procedures finance processes
• Collaborate with department heads and process owners to establish process improvement goals and targets and develop action plans to achieve them
• Drive digitization of processes
• Participate in new scope solutioning & transitions
• Support Business units to develop appropriate metrics to demonstrate Process efficiency and effectiveness
• Analyze process performance data to identify trends, patterns, and areas for improvement
• Manage interface between business and IT development teams and support in developing the right solutions when improving processes

Stakeholder Management

• Interact with stakeholders & drive effective governance
• Develop and deploy relevant Performance Review cycle at different levels of the organization
• Manage escalations proactively
• Help to drive data driven decision making by providing insights to Business Performance through Dashboard

Team Management

• Lead & monitor team
• Help to create a culture of Best Practice Adoption

Qualification & Requirements

Benefits

No information available.