Director, Global Workforce Administration

Key Responsibilities

Leadership And Service Delivery

• Deliver the strategy for workforce administration, aligning processes, systems, and governance with the Networked HR Model.
• Build and execute a multi‑year roadmap for scalable, technology‑driven HR operations.
• Serve as a strategic advisor to senior HR and business leaders on workforce administration capabilities, risks, and opportunities.
• Build, mentor, and develop a high-performing team, fostering a culture of collaboration, inclusion and accountability
• Deliver training, coaching, and career development to foster an environment of continuous developmentEstablish and deliver to clear KPIs and performance metrics to drive excellence within the workforce administration team.

Governance & Compliance

• Establish and maintain global governance frameworks for employee lifecycle transactions, data, talent operations, and total rewards administration ensuring compliance with labor laws, GDPR, and global HR data privacy regulations.
• Ensure compliance with global, regional, and local labor regulations, data privacy requirements, and internal policies.
• Partner with Legal, Audit, and Compliance to proactively manage risk and strengthen controls.

Operational Excellence

• Lead the design, optimization, and delivery of end‑to‑end employee lifecycle processes (hire‑to‑retire).
• Drive standardization and simplification across regions while enabling necessary local flexibility.
• Implement continuous improvement methodologies to enhance accuracy, speed, and service quality.
• Ensures smooth inquiry and issue resolution, employee support, and consistent workforce practices across the organization.
• Utilize data analytics to track performance, optimize processes, and enhance employee satisfaction.

Technology & Systems Enablement

• Partner with Ball Technology teams to optimize HRIS platforms, automation, AI and digital tools supporting workforce administration.
• Champion the adoption of self‑service, workflow automation, AI, and data‑driven decision‑making.
• Ensure system configurations and processes support global consistency, compliance and IT standards.
• Manages vendor relationships to ensure high-quality, cost-effective services, through vendor selection, negotiation, and performance monitoring.
• Accountable for process delivery adoption, including use of technology solutions enabling process.

Cross‑functional Partnership

• Collaborate with Talent Acquisition, Total Rewards, HR Business Partners, Payroll, IT and Finance to ensure seamless end‑to‑end processes and alignment between workforce administration and business priorities.
• Act as a key liaison between HR and business operations to ensure workforce administration supports organizational priorities.
• Partner with global and regional leaders to understand needs, remove barriers, and drive adoption of standardized processes.

Financial Management

• Manage and oversee the department budget, conducting cost analysis and optimization initiatives.
• Negotiate vendor contracts, assess ROI on recruitment tools and initiatives, and implement cost-saving measures without compromising talent quality.

Qualification & Requirements

• Minimum of a Bachelor’s Degree in Human Resources or related field required; Master’s degree preferred.
• 10+ years of progressive HR operations, workforce administration, or shared services leadership experience required.
• Proven success leading global teams and delivering large‑scale operational transformation required.
• Required to demonstrated deep expertise in HR processes, HRIS platforms (e.g., Workday, SAP SuccessFactors), and compliance requirements.
• Strong analytical, problem‑solving, and process‑optimization skills required.
• Demonstrated ability to influence senior leaders and drive change across complex, matrixed organizations required.
• Experience in a Global Business Services (GBS) or shared services environment preferred.
• Background in manufacturing, supply chain, or similarly complex operational environments preferred.
• Lean, Six Sigma, or continuous improvement certification preferred.

Benefits

• This role can be based remotely; however, regular travel to Ball facilities may be required.
• Hiring Salary Range: $ 147,200 – $215,240 (USD) (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
• This role will be eligible to participate in the annual incentive compensation plan.
• Ball includes a comprehensive benefits structure, go to our career site and click “Total Rewards” to learn more.