Director, Global Shared Services Hub

Key Responsibilities

Service Management & Governance

• Serve as the primary point of contact and escalation for in-market teams and FSSC operations.
• Act as a quality gatekeeper, ensuring requests are reasonable and operations comply with agreed SLAs.
• Responsible for the escalation and quick resolution of any operational service issues.
• Ensures that work is integrated across teams, meets service level standards, and exceeds quality standards.
• Establish a high level of credibility and build professional relationships with our business partners and our customers.
• Ensure customer-centered outcomes, manage business relationships and act as a partner for our Business Unit service recipients. Enable feedback channels to the business to align expectations and priorities.
• Periodically refresh service level standards across the teams to align to business requirements and manage the achievement of KPIs as defined within the Service Level Agreements and Schedule of Services.
• Manage and mitigate operational risk and ensure that issues are escalated in a prompt manner and resolution is effective.
• Accountable for timely and accurate closure of the month end/quarter end.
• Ensure effective delivery of KPI and KRI reporting, business dashboards and other metrics as required.
• Drive the sharing of best practices, fostering collaboration, and innovation across the teams.
• Execute strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service.
• Ensure that the FSSC Governance model and Operating Standards are adhered to.
• Participate in strategic business planning activities and help translate to business initiatives.

Quality Assurance

• Conduct quality reviews and challenges from both business unit and accounting/process perspectives.
• Ensure effective risk management to de-risk the operating model.
• Oversee end-to-end accounting operations performed by FSSC, ensuring accuracy, compliance with IFRS 17 accounting standards and regulatory requirements.
• Drive efficiency across all financial processes with focus on General & Administrative expense actuals initially.
• Work with the Global Process Owners (GPOs) to ensure the integrity, alignment and optimization of processes to a global standard. Deviations should be highlighted to the GPOs.

Stakeholder Engagement

• Build strong relationships with segment/function-aligned finance teams and FSSC professionals.
• Act as a trusted advisor for operational and accounting matters.
• Provide driver-based analyses on actuals to the stakeholders.
• Assist the in-market teams in their plan and forecasting processes.

Talent Development

• Provide support and training for the development of our FSSC teams.
• Foster a culture of collaboration and continuous improvement.
• Develop the capability and functional expertise through training/development, coaching/mentoring, strategic talent management, succession-planning, and supporting mobility.

Qualification & Requirements

• CPA or equivalent professional designation required.
• 10+ years of progressive experience in accounting and finance, with at least 5 years in leadership roles.
• Working knowledge of IFRS17 and regulatory compliance across multiple jurisdictions.
• Effective communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization.
• Expertise in ERP systems and financial automation tools.
• Flexible, steady under pressure, and willing to switch gears quickly.
• Strong curiosity and desire to make the complex clear and to always ask “why”
• Organized, self-directed, efficient, and able to manage complex projects.
• Strong team player.
• Commitment to client service & problem resolution.
• Experience in working in a broad Matrix organization, listening and using influence to make an impact. Proven track record and positive reputation to influence others and move toward a common vision or goal, within and/or beyond their business area.

Preferred

• Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Experience working across multiple geographies and time zones. Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership. Excellent English written and verbal communication skills.
• Sound operations management acumen with a solid understanding of the business environment through practical experience.
• Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously improve processes.
• Excellent analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts.
• Ability to anticipate issues and think proactively to resolve issues and risk.
• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.
• Proficient in MS Office suite including Outlook, Excel, Word, Power Point, SharePoint, PowerBI, PowerApps and Alteryx
• Quick to learn and adopt new technologies and software applications.
• Ability to troubleshoot technical issues and find solutions independently or by using online resources.
• A strong interest in staying updated with the latest technology trends and innovations.

Benefits

No information available.