Director, Global Process Owner – Invoice to Cash (I2C)

Key Responsibilities

• Own and govern end-to-end global Invoice to Cash processes, including credit, billing, collections, cash application, dispute management, and related operational controls.
• Define and maintain best-in-class global process standards and operating principles supporting consistency, scalability, and performance.
• Translate GBS strategy into a practical I2C execution roadmap covering standardization priorities, service delivery models, and phased deployment.
• Lead the expansion of I2C process coverage from current regional or entity-based support toward enterprise-wide adoption while maintaining operational stability and managing risk.
• Support readiness assessment and future expansion toward Order to Cash in collaboration with Commercial, Customer Service, and Finance leadership.
• Own global I2C performance outcomes, including improvements in DSO, overdue receivables, bad debt, dispute cycle time, automation rates, and service levels.
• Drive working capital improvements through effective credit risk management, collections strategies, dispute resolution, and customer payment behavior optimization.
• Establish and govern global performance management frameworks, including KPIs, targets, dashboards, and executive reporting.
• Lead continuous improvement initiatives translating standardization, automation, and analytics into measurable gains in efficiency, quality, and cash flow.
• Own global I2C policies, procedures, and process documentation, supporting consistent application across regions and entities.
• Partner with Internal Controls, Audit, and Compliance teams to embed appropriate controls and SOX considerations.
• Act as the primary operational escalation point for complex or multi-regional I2C challenges.
• Maintain governance forums and mechanisms supporting process discipline and risk management.
• Act as business owner for global I2C technology platforms, accountable for adoption, enhancements, and value realization.
• Lead deployment of automation, AI capabilities, and system enhancements in partnership with IT, Data Privacy, and Compliance.
• Provide guidance to regions and business units evaluating I2C-related technology solutions aligned with the GBS roadmap.
• Lead and develop the global I2C organization with full accountability for performance and delivery.
• Design and evolve the future-state I2C organizational structure to support expanded global coverage.
• Partner with GBS leadership to identify capability gaps and build scalable team models.
• Drive training, capability building, and talent development across the I2C function.
• Partner closely with Finance, Commercial, Customer Service, Master Data Management (MDM), FP&A, Tax, Legal, IT, Internal Audit, and regional leadership.
• Provide operational insights supporting executive decision-making and governance forums.
• Collaborate with other Global Process Owners to strengthen end-to-end finance integration.
• Perform additional duties aligned with the scope and seniority of the role as assigned by the Senior Director, GBS.

Qualification & Requirements

• Bachelor’s degree required; Master’s degree preferred (Finance, Accounting, or related field).
• 12+ years of progressive experience in Finance Operations, Invoice-to-Cash / Order-to-Cash, Shared Services, or Global Process Ownership.
• Proven experience as a Global Process Owner or senior GBS leader with end-to-end accountability across multiple regions, business units, and legal entities.
• Experience leading large, geographically distributed I2C organizations in a Global Business Services or shared services environment.
• Demonstrated success scaling standardized global processes, onboarding new regions or entities, and stabilizing operations during expansion.
• Strong track record delivering working capital improvements, including DSO reduction and bad debt governance.
• Experience working in complex, matrixed organizations and partnering with Commercial, Customer Service, MDM, IT, Internal Controls, and Audit.
• Hands-on experience leading finance transformation initiatives, including automation, ERP-driven process change, and analytics or AI adoption.
• Ability to influence senior stakeholders, translate strategy into execution, and lead change at scale.
• Experience in enterprise-wide process ownership within GBS or SSC environments.
• Experience expanding process scope from regional to global coverage.
• Exposure to Order-to-Cash integration initiatives.
• Experience supporting M&A integrations, divestitures, or large organizational changes.
• Strong business acumen and understanding of how finance operations, customer experience, and working capital create enterprise value.
• Customer-oriented service mindset combined with strong governance awareness.
• Executive-level communication and presentation skills.
• Strong stakeholder partnership and relationship-building capability.
• Global leadership experience across diverse and distributed teams.
• Change and transformation leadership.
• Data-driven decision making.
• Technology-oriented mindset leveraging ERP, automation, and analytics.

Benefits

No information available.