Director – Global People Services Solutions (Innovation, AI, Productivity Improvement & Data)

Key Responsibilities

Innovation & Digital Transformation

• Lead the design and implementation of innovative HR service models and digital solutions.
• Identify and pilot emerging technologies (e.g., generative AI, chatbots, RPA) to streamline HR processes.
• Foster a culture of innovation within HR Services, encouraging experimentation and agile delivery.

AI & Automation

• Develop and execute an AI strategy for People Services Solutions Team, including use cases in talent acquisition, employee support, and workforce planning.
• Implement intelligent automation to reduce manual tasks and improve service turnaround times.
• Ensure ethical and compliant use of AI in HR, including data privacy and bias mitigation.

Productivity & Process Improvement

• Drive continuous improvement initiatives across HR operations using Lean, Six Sigma, and agile methodologies.
• Analyze workflows and identify opportunities to enhance efficiency, reduce costs, and improve service levels.
• Establish and monitor productivity KPIs and service metrics.

Data & Analytics

• Lead the development of HR data strategy, including governance, reporting, and advanced analytics.
• Enable data-driven decision-making by providing actionable insights on workforce trends, service performance, and employee experience.
• Promote data literacy across HR teams and business partners.

Qualification & Requirements

• 10+ years of experience in HR operations, HR shared services, transformation roles, business or engineering operations
• Proven experience in leading digital HR initiatives and managing cross-functional teams.
• Strong understanding of AI, automation, and data analytics in HR contexts.
• Excellent stakeholder engagement, change management, and communication skills.
• Experience with AI tools (e.g., Microsoft Copilot, ServiceNow, chatbots) and data platforms (e.g., Power BI, Tableau).
• Knowledge of global HR compliance, data privacy, and ethical AI practices.
• Certifications in Lean Six Sigma, Agile, or HR technology platforms (e.g., Workday, SAP SuccessFactors).

Benefits

No information available.