Director, Global Business Process Owner

Key Responsibilities

• Conduct thorough evaluations of existing business processes, workflows, systems and reports to identify areas for improvement. This involves studying data, interviewing stakeholders, and observing operations to understand the current state of affairs.
• Identify bottlenecks, inefficiencies, and pain points within processes that hinder productivity, quality, or customer satisfaction. This includes analyzing data, collecting feedback from stakeholders, and conducting root cause analyses.
• Develop and recommend process design solutions that address identified issues and align with organizational goals including consideration of internal controls. This may involve creating process flowcharts, defining standard operating procedures (SOPs), and outlining best practices as well as aligning across business functions.
• Collaborate with business stakeholders to gather and understand strategic and operational business organizational requirements and partner with the Cloud implementation team to design and deliver scalable, best-practice solutions that align with business objectives. This includes presenting recommended solutions to stakeholders, ensuring clarity, alignment, and consensus between business and technical teams.
• Facilitate quarterly Oracle Cloud system updates for the record-to-report cycle to ensure testing is performed, is adequate, documented appropriately and retained. Evaluate new features and functionality for consideration of implementation.
• Manage available reports to ensure they are 1) certified on an appropriate basis, 2) evaluate for new report needs or sunsetting of existing reports and 3) validate the reports appropriate for use in performing key controls by the business.
• Establish key performance indicators (KPIs) and metrics to measure process performance and monitor improvements. Track and analyze data to evaluate the effectiveness of process enhancements and identify further areas for improvement.
• Work closely with cross-functional teams, department heads, and stakeholders to understand their requirements, gather feedback, and ensure process improvements align with their needs. Collaborate to develop consensus on process changes and facilitate their implementation.
• Communicate desired business outcomes to technical solutioning team and evaluate effectiveness once proposed solution is presented.
• Develop and implement change management strategies to effectively introduce process improvements within the organization. This involves creating communication plans, conducting training sessions, and addressing resistance to change to ensure smooth transitions.
• Promote a culture of continuous improvement within the organization by fostering innovation, encouraging employee involvement, and implementing feedback mechanisms. Support initiatives such as Lean, Six Sigma, Kaizen, or other process improvement methodologies.
• Document all process improvement activities, including methodologies used, changes implemented, and outcomes achieved. Prepare reports and presentations to communicate progress and status, benefits, and future recommendations to management and other stakeholders.
• Identify opportunities to leverage technology and automation to streamline processes, reduce manual effort, and enhance efficiency. Collaborate with IT teams to evaluate and implement suitable software solutions or process automation tools.
• Stay up to date with industry trends, best practices, and emerging technologies related to process improvement. Conduct benchmarking exercises to compare organizational processes with industry standards and identify areas for competitive advantage.

Supervisor and Leadership Expectations

• May have direct reports based on business functional area.
• Strong cross-functional influencer to achieve objectives.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Information Systems, or related field.
• 10+ years of experience in Sales and Order Management processes.
• Deep understanding of end-to-end Quote-to-Cash (Q2C) processes.
• 5+ years in a global role managing cross-functional teams and stakeholders.
• Experience in process design, optimization, and governance across multiple regions or business units.
• Ability to define global standards while accommodating regional/local variations.
• Experience leading initiatives and projects with cross functional teams in a highly complex, fast-paced environment required. Experience or knowledge of project management methodologies is beneficial, as process improvement initiatives often involve planning, coordinating resources, and managing timelines. The ability to prioritize tasks, meet deadlines, and coordinate cross-functional teams is valuable.
• Strong analytical and problem-solving skills are crucial to assess complex data, identify patterns, and draw meaningful insights. The ability to think critically, conduct root cause analyses, and apply problem-solving techniques is essential to drive effective process improvements.
• Prior experience in process improvement, business process re-engineering, or operational excellence is highly desirable. This can include roles such as process analyst, business analyst, or similar positions where process optimization and efficiency were central. Proficiency in process mapping techniques and tools, such as flowcharts, swim lane diagrams, or value stream maps, is necessary to document and communicate existing and future processes. Clear and concise written and verbal communication skills are important for creating process documentation and reports. Exceptional organization and attention to detail with ability to identify issues and propose solutions to complex and non-standard situations and well as excellent presentation and facilitation skills required.
• Familiarity with process improvement methodologies such as Lean Six Sigma, Kaizen, Total Quality Management (TQM), or other continuous improvement frameworks, is preferred.
• Demonstrated ability to lead and facilitate change within an organization is important. Skills in change management strategies, stakeholder engagement, communication, and addressing resistance to change will contribute to successful process improvement implementations.
• Proficiency in using various software tools, data analysis techniques, and process mapping software is advantageous. Experience with process automation, robotic process automation (RPA), or other relevant technologies can be beneficial in identifying automation opportunities.
• Strong interpersonal skills and the ability to collaborate with individuals at all levels of the organization are important. This role should be able to build relationships, influence stakeholders, and work effectively within cross-functional teams.
• Experience in a manufacturing environment is preferred.
• Lean Six Sigma or Business Process Management (BPM) certification is a plus.
• Experience using Oracle Cloud ERP software preferred.
• ERP certifications is a plus.
• Ability to adapt to a dynamic business and work environment and manage multiple priorities required.
• Highly motivated and self-directed required with the ability to work independently with minimal managerial supervision.
• Ability to provide oversight across multiple initiatives or projects from inception to conclusion required.
• Supports Astec’s core values, mission statement and vision statement.

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

NOTE: This position is responsible for certain internal control responsibilities which are required to be in compliance with SOX.

Benefits

No information available.