Director, GBS – WB – Application Delivery & Enhancement

Key Responsibilities

Strategy and Planning

• Lead and manage the end-to-end application delivery function across multiple platforms and business domains.
• Act as a single point of contact for senior stakeholders and influencers on all technology matters
• Participate in the development of IT strategic plan to align with the strategic and tactical goals of the business plan
• Provide leadership and alignment in regional efforts to promote shared services to rationalise and consolidate IT resources and derive maximum benefits
• Participate in the identification and evaluation of new technological developments and gauging their appropriateness for the business
• Manage risk especially operational risk, as part of the enterprise-wide risk management framework, and enhance internal control system within the unit
• Drive regional operating model and synergies across the region through best in skills leverage and collaboration.
• Oversee vendor relationships and third-party application delivery.
• Drive adoption of agile, DevOps, and modern application development methodologies.
• Identify opportunities to enhance system performance and reduce operational risk.

Business Performance & Management

• Collaborate with business units to define application roadmaps and delivery strategies.
• Ensure timely and high-quality delivery of applications that meet business requirements.
• Trusted business partner who will pro-actively identify business challenges, propose solutions and initiate delivery
• Develop and publish daily/periodic dashboard that will help aide the business in their problem resolution and planning
• Provide leadership in the management of IT services and operations
• Oversee the development, design and implementation of IT projects and strategic initiatives within budget, timeline and meet the expected outcomes
• Plan and manage IT financial and operational budgets
• Participate in management meetings and provide technical direction
• Develop and maintain strong business relationships with business units, key stakeholders and key vendors
• Participate in the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause
• Define overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Participate in PSC, GITSC, Board meetings, contract negotiations and all other meetings as necessary.

People Management

• Ensure effective utilisation of manpower and responsible for monitoring operating cost effectiveness of the unit
• Supervise the IT staff through proper coaching and support to ensure that they adequately discharge their responsibility, while ensuring a meaningful career path
• Develop a high performing team that understand the intricacies of the business
• Motivating the team to achieve the best possible outcome from the available resources and the supporting technology teams
• Identify high achievers and fast track their careers
• Train a successor for the role
• Manage development teams, architects, QA, DevOps, and release managers.
• Define and enforce development best practices, coding standards, and CI/CD processes.
• Track KPIs and performance metrics to measure delivery efficiency and product quality.
• Manage Regional Projects to ensure successful implementation that is within timeline, budget and scope

Regulatory Compliance & Audit

• Contribute to the development and implementation of Group IT policies and procedures to enhance efficiency and effectiveness of IT services and operations
• Ensure compliance with relevant regulatory requirements
• Manage the Info Security landscape, spanning across applications and infrastructure components of the IT portfolio in line with regulatory and group guidelines.
• Ensure compliance with security, data privacy, and regulatory requirements.
• Audit responses and management with stakeholders.

Qualification & Requirements

Qualifications

• Bachelor’s Degree in Computer Science / Information Technology or equivalent.

Professional Qualifications

• Certification in PMP, Scrum Master, SAFe, or ITIL is a plus.
• Experience with cloud platforms like AWS, Azure, or GCP.
• Knowledge of tools like Jira, Git, Jenkins, Docker, Kubernetes, etc.

Relevant Work Experience

• Minimum 15 years experience in managing an IT department in banking industry.
• Excellent knowledge in Wholesale Banking businesses and operations.

Required Competencies and Skills

• Proven leadership experience in people management skills; ability to influence, organisational ability and time management.
• Display good leadership qualities, high commitment and drive to complete assignments.
• Demonstrates ability to build relationships and work well with peers from both business and technology stakeholders and interact effectively with internal and external parties.
• Excellent interpersonal, written and communication skills in English.
• Excellent stakeholder management, vendor management and problemsolving skills.
• Strong understanding of software development life cycle (SDLC), agile methodologies, and DevOps practices
• Experience with enterprise application architectures, cloud platforms, and integration frameworks
• Embody the organisation culture and aligns and support of organisation vision and mission.

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Professional Support
• Other Perks and Benefits…