Director, GBS Operational Excellence & Services

Key Responsibilities

Service Development & Transition Leadership

• Define and execute the enterprise GBS service development and transition roadmap, aligned to Aptiv’s strategic priorities and value creation agenda
• Partner with Business Units and Functional Leadership to identify, prioritize, and scope services suitable for GBS, ensuring clear business ownership and value realization
• Design and institutionalize a robust GBS Service Development & Transition Framework, spanning opportunity identification, business case validation, service design, transition execution, and stabilized operations
• Act as the primary interface between Business Units, GBS Operations, and Technology to enable seamless transfer of services and establish scalable, standardized service offerings
• Lead end-to-end transition programs, ensuring minimal business disruption, strong stakeholder alignment, and rapid time-to-value
• Champion structured change management to drive adoption, embed new ways of working, and align culture to a service-led operating model

Team Leadership & Change Delivery Capability

• Lead and develop a high-performing Process Excellence, Automation, and Transition team to drive and sustain scalable, high-quality service transformation

GBS Program & Portfolio Management

• Lead a portfolio of global service transitions across Finance, HR, Procurement, IT, and other enterprise functions, ensuring delivery against scope, timelines, and value targets
• Establish and govern a comprehensive GBS performance management framework, including KPIs, SLAs, customer experience metrics, and value realization tracking
• Drive cross-functional alignment across Business Services, Technology, Automation, Data & Analytics, and Operations to ensure integrated, scalable service design and delivery
• Own investment planning, resource allocation, and financial governance for the GBS transformation portfolio, with clear linkage to ROI and business outcomes
• Provide executive-level reporting and insights on transformation progress, risks, and value delivery to senior leadership and SteerCo

Business Services & Technology Integration

• Co-lead, with Technology partners, the design of digitally enabled business services, embedding automation, workflow (e.g., ServiceNow), analytics, and AI into service delivery
• Translate business service requirements into technology-enabled solutions, ensuring alignment between service design, platforms, and user experience
• Stay at the forefront of GBS, digital operations, and platform innovation, leveraging external benchmarks and best practices to continuously evolve Aptiv’s service model
• Build strong, strategic partnerships with IT to ensure technology roadmaps are aligned to GBS priorities and enable transformation at scale

Business Value Realization & Service Excellence

• Develop robust, data-driven business cases and value tracking mechanisms to quantify benefits, monitor performance, and ensure sustained delivery of ROI
• Embed financial accountability, ensuring GBS outcomes are transparently reflected in P&L, budgets, and performance metrics
• Establish a culture of service excellence, customer-centricity, and continuous improvement across all GBS services
• Drive standardization, simplification, and automation to improve efficiency, scalability, and user experience across the service portfolio

Qualification & Requirements

Required Skills

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or related field.
• Experience with GBS Operations (Finance, Sales, Supply Chain, or HR) and cross-functional collaboration.
• 15+ years of progressive leadership experience in transformation, strategy, or operations.
• Proven success in leading enterprise-wide change initiatives with measurable business impact.
• Experience managing large-scale programs in matrixed environments.
• Expertise in Service Development, Shared Services Design, or equivalent methodologies.
• Strong communication, stakeholder engagement, and influencing skills.

Preferred Skills

• MBA or advanced degree.
• Six Sigma Black Belt certification.
• Technical certifications supporting business operations (i.e. Service Now (CSA, CIS) and experience deploying ServiceNow in non-IT operations.
• Project/Program management certifications (PMP, PRINCE2, SAFe).

Leadership Qualities

• Strategic thinker with ability to connect technology to business outcomes.
• Inspirational leader who fosters innovation, adaptability, and collaboration.
• Results-oriented with strong analytical and problem-solving skills.
• Resilient and agile in navigating complex organizational dynamics.
• Ability to influence without authority and build cross-functional partnerships.

Benefits

• Private health care (Signal Iduna) and Life insurance for you and your beloved ones
• Well-Being Program that includes regular webinars, workshops, and networking events
• Hybrid work (min. 47 days/yr of remote work, flexible working hours)
• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary.
• Access to sports groups and Multisport card