Director | GBS | Mumbai | Finance Transformation

Key Responsibilities

Enterprise GBS Strategy & Value Realisation

• Shape and lead enterprise-wide GBS and GCC strategies aligned to business, technology, and transformation agendas
• Own development of investment-grade business cases addressing cost, productivity, talent, risk, scalability, and long-term operating sustainability
• Advise executive leadership on location strategy, workforce models, and operating trade-offs in evolving regulatory and talent environments
• Act as a strategic thought partner to CXOs, balancing ambition with execution realism

Operating Model & Capability-Led Design

• Define and design future-ready GBS Target Operating Models, including governance, service ownership, and hybrid sourcing strategies
• Enable client transitions from transactional shared services to capability-led, value-generating GBS organisations
• Integrate digital, analytics, and functional CoEs into operating model designs in collaboration with Technology, Digital, and Industry practices
• Provide strategic oversight across multiple functions and geographies to ensure coherence and scalability

End-to-End Transformation, Transition & Operate Leadership

• Lead large, multi-functional GBS and outsourcing transformations across Finance, HR, Procurement, IT, Legal, Analytics, and Digital
• Provide executive oversight across transition, stabilisation, performance management, and service maturity uplift phases
• Shape and govern transform-and-operate and managed services models to ensure sustained post-transition performance
• Coordinate delivery across global Deloitte member firms, vendors, and client stakeholders

Digital, Analytics & AI Enablement

• Embed process mining, advanced analytics, and performance intelligence into GBS governance and operating models
• Sponsor AI-enabled and automation-led service delivery models in partnership with cloud, data, and engineering teams
• Leverage Deloitte’s global digital and analytics ecosystem to bring leading practices and innovation to clients
• Translate digital ambition into pragmatic, scalable operating outcomes

Executive Stakeholder, Change & Risk Leadership

• Serve as a trusted advisor to C-suite and senior global leaders on complex operating model and transformation decisions
• Lead enterprise-wide change across geographies, cultures, and organisational boundaries
• Own engagement risk management, quality assurance, and compliance obligations in line with Deloitte’s risk and independence frameworks
• Navigate highly complex stakeholder environments involving boards, executive committees, vendors, and internal leadership

Practice Financials, Growth & Market Leadership

• Own engagement economics, including revenue, margin, utilisation, and delivery health across the GBS portfolio
• Manage practice financials and books, including forecasting, pipeline management, and commercial performance
• Lead RFI/RFP responses, deal shaping, and contract structuring for large GBS and transform-and-operate opportunities
• Drive internal practice development initiatives including capability build, delivery standards, and go-to-market offerings
• Develop industry insights and market intelligence to inform client conversations, propositions, and thought leadership
• Contribute to published thought leadership, IP development, and analyst-facing materials
• Build, mentor, and lead high-performing consulting teams across levels and geographies

Note : This role involves extensive domestic and international travel.

Qualification & Requirements

• 12+ years of consulting or transformation experience
• Bachelor’s degree from Tier 1 college/ Chartered Accountant; Masters/ MBA preferred
• Proven experience leading end-to-end GCC programs, including strategy, operating model design, transition, scale-up, and/or operate
• Deep expertise in operating model design, governance frameworks, and service delivery models
• Experience leading multi-functional GCC transitions across corporate functions
• Strong stakeholder management skills, including C-suite and global leadership engagement
• Demonstrated ability to work effectively across multiple functions, service lines, and geographies in a global consulting environment
• Solid understanding of location strategy, workforce planning, and investment modeling
• Experience managing large teams (20+ members) across complex transformation programs
• Demonstrated contribution to business development, including RFPs, solutioning, and deal support
• Proficient user of Microsoft suite (advanced Excel, PowerPoint and Word)
• Experience in executing technology led transformation programs
• Ability to develop point of views and support in thought leadership
• Expertise in one or more shared services functions such as Finance, HR, Procurement, IT operations/ processes
• Exposure to vendor management strategy and operations is a plus
• Ability to act as a subject matter expert in relevant areas – solutions/ functions/ sectors
• Possessed leadership qualities and the ability to mentor consultants and junior team members
• Exposure to technologies such AWS, Azure, Data Analytics, Automation and Engineering tools is a plus

Benefits

No information available.