Director GBS HR Services Americas

Key Responsibilities

• Drive the GBS HR roadmap for HR Services with focus on execution and striving towards operational excellence.
• Design and confirm the requirements and detailed solution proposals, deployment timelines and business case proposals for HR Services scope.
• Partner with HR Services peers on striving for global harmonization and standardization of HR Services in all aspects (e.g. processes, (org.)structures, people practices)
• Define, document, and prioritize HR business process requirements, system processes and work flows for HR Services based on input from Group/Market HR.
• Define and document required roles and responsibilities of HR Services.
• Defines and agree HR systems needs together with HR Rewards, Group/Brand/Market HR and Global Tech.
• Develop, implement and ensure that policies and guidelines of HR Services business processes and workflows are in place and used consistently within HR Services.
• Adhere to global policies and guidelines, as well as to global and local data protection and data privacy regulations.
• Define and document service level agreements for services provided by HR Services in collaboration with GBS HR.
• Fosters open communication & on-going 2-way operating rhythm with key Rewards & HR partners to understand their current and future needs and provide transparency about services and value proposition of HR Shared Services.
• Maintain sound business relationship between HR Rewards, Group/Brand/Market HR Ensure constant information flow from global to local rewards and vice versa and ensure aligned work on key topics.
• Participate actively in benchmarking exercises and networks with other experts in the area of HR Shared Services to ensure best practice knowledge.

Key Relationships

• HR Stakeholders: HR Business Partners, Rewards, and Talent
• Global Tech HR
• Finance (Controlling, Financial Shared Service Center, Group Taxes)
• Tax authorities
• External consultants and Vendors

Qualification & Requirements

Leadership Capabilities For Directors

• Excel
  • Live your passion for the brand: Promotes brand passion and visibility by acting as a brand ambassador. Engages diverse communities and encourages consumer-centric thinking within the team.
  • Act like it’s your own company: Drives sustainable growth by aligning local actions with global strategy. Identifies opportunities for improvement and manages performance with a lasting growth mindset.
  • Think Bigger and Beyond: Encourages innovation by embracing new ideas and technologies. Fosters psychological safety, supports risk-taking, and views failures as learning opportunities.
• Empower
  • Build a diverse team & foster inclusion: Creates inclusive, supportive environments by role-modeling collaboration and building diverse teams. Ensures equitable opportunities aligned with individual needs.
  • Engage and inspire: Inspires and motivates through credible leadership and clear, engaging communication. Promotes health and psychological well-being across the team.
  • Develop talent: Drives continuous employee development by recognizing potential, ensuring fair access to growth opportunities, and fostering a strong feedback culture.
• Elevate
  • Deliver results: Translates strategy into measurable goals and empowers teams to act autonomously, ensuring timely and impactful decision-making.
  • Promote accountability: Aligns actions with company expectations, mediates conflicts constructively, and takes courageous decisions when necessary.
  • Continue to grow yourself: Seeks feedback, promotes a culture of learning and knowledge sharing, and approaches growth with humility and curiosity.

Experience, Knowledge, Skills And Education / Minimum Qualifications

• Process improvement mindset, understanding of key HR operational processes
• Ability to breakdown complex initiatives into manageable action plans
• International mindset; experience as part of a geographically & culturally diverse team
• Excellent customer and stakeholder change management skills, including deep influencing skills
• Strong collaboration skills with the ability to create effective, deep and successful working relationships across all levels of the organization
• High level of affinity to and experience with Business computing solutions, ideally with Employee Central
• Excellent knowledge of MS-Office applications
• Cultural awareness & sensitivity: ability to flex style to suit differing cultural norms
• Bachelors Degree or equivalent work experience
• 10+ years’ experience in Human Resources with specialization in Operations
• 5+ years of leadership experience

Benefits

No information available.