Director – Engineering Services

Key Responsibilities

Strategic Leadership

• Define and drive the Engineering Services strategy aligned with global business, engineering, and operational priorities
• Establish scalable service portfolios, operating models, governance frameworks, and capability roadmaps across specialized engineering domains
• Drive organizational transformation through strong operational and strategic leadership aligned with engineering and broader corporate priorities
• Partner with Product Management, Segment Engineering, PMOs, IT, and global stakeholders to align service delivery with evolving engineering needs

Engineering Services Excellence

• Lead Engineering Services delivery with a focus on quality, responsiveness, scalability, and execution excellence
• Define standardized service delivery models, including intake management, prioritization, SLAs, and governance mechanisms
• Establish tools, frameworks, and best practices to improve engineering effectiveness and consistency
• Provide technical oversight across engineering service domains aligned with global standards

Process Excellence & Operational Enablement

• Embed an operational excellence and KPI-driven performance culture across Engineering Services teams
• Drive standardized and process-driven execution practices to improve productivity, scalability, and service quality
• Improve operational efficiency through metrics-driven planning, resource management, and continuous improvement initiatives

Building & Leading Teams

• Build and develop high-performing Engineering Services teams across specialized engineering domains
• Drive workforce planning, organization design, capability development, and leadership pipeline strengthening aligned with business growth
• Foster a culture of accountability, collaboration, innovation and customer focus
• Strengthen cross-functional collaboration across Product Engineering, Project Engineering, Digital Engineering, PMOs, and regional engineering teams globally

Stakeholder Collaboration & & Service Enablement

• Act as the primary GCC Engineering Services leader for global stakeholders across engineering and business functions
• Drive strong service orientation and stakeholder alignment to ensure responsiveness, value delivery, and customer satisfaction across global teams
• Partner with engineering organizations globally to enable faster, higher-quality, and more scalable engineering outcomes
• Represent Engineering Services in executive reviews, operational governance forums, and strategic discussions

Qualification & Requirements

We value leadership mindset, strategic thinking, operational excellence, and business impact over ticking every box.

That said, here’s what will help you succeed:

• Bachelor’s or Master’s degree in Engineering or related discipline
• 15+ years of professional experience, including significant leadership experience in global engineering environments
• Proven experience building and scaling specialized Engineering Services organizations or shared engineering capabilities
• Strong technical grounding in one or more engineering services domains such as simulation, data management, documentation, or related areas
• Experience defining service portfolios, operating models, governance frameworks, and scalable delivery practices
• Strong understanding of process-driven execution, standardization, continuous improvement, and metrics-led performance management
• Ability to lead effectively in a complex, matrixed, global organization
• A collaborative leader with strong executive presence, stakeholder management capability, and service-oriented mindset

Benefits

Join us and be part of something bigger than just a role:

• Work on meaningful challenges impacting global water sustainability and digital innovation
• Collaborate with diverse, global teams across engineering, technology, and business functions
• Build and scale a high-visibility Digital Engineering capability within a growing GCC
• Shape your career into broader technology, operational, or enterprise leadership roles
• Be part of a culture that values innovation, inclusion, and continuous growth