Director, Digital Health

Key Responsibilities

• Responsible for development of a digital shared service that enables scaling of consistent and high-quality customer experiences across customer facing mobile apps in all geographies
• Close partnership with I&T, Content Excellence, and Platforms Management to implement and support digital capabilities
• Interface regularly with US and INT Marketing teams, ensuring that mobile app needs are being met
• Lead the Digital Health Operating Committee, ensuring that solution proposals are properly assessed against feasibility, viability and desirability
• Coordination with Commercial Excellence Enablement to establish digital engagement plans along brand launch process
• Provide key input to annual I&T commercial project portfolio planning
• Establish and track service level KPIs; partner with I&A to develop standardized mobile app metrics and integrated reporting
• Responsible for communicating, influencing, and collaborating with US and International Marketing, Medical Affairs, I&T Commercial Applications team, platform partners, digital capability leads, key enabling functions, CSL Seqirus and CSL Vifor peers

Qualification & Requirements

• Bachelor’s or Master’s degree in a scientific or business field
• 12 plus years experience in the pharmaceutical/biotechnology industry, specifically in Marketing or digital communications
• Strong interpersonal skills to quickly build rapport and credibility with CSL leaders and key external stakeholders.
• Knowledge of relevant business, legal, compliance, privacy, security, and regulatory requirements
• Experience in the web / app development space, including software development lifecycle
• Multiple years’ experience working in an international environment and with matrixed, cross-functional teams
• Excellent negotiation, communication, and relationship-building abilities
• Familiarity with global regulations and cultural nuances
• Strong Change and Leadership skills

Benefits

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.