Director – Digital GBS & GCA Tech Strategist

Key Responsibilities

• Lead enterprise-wide digital transformation for GBS & GCA, integrating AI, GenAI, advanced analytics, and next-generation technology into all aspects of service delivery, communication, and stakeholder engagement.
• Design and implement AI-first strategies to create efficient, predictive, and personalized employee and stakeholder experiences.
• Overhaul traditional operating models by embedding intelligent automation, digital agents, and cognitive platforms into core processes.
• Activate real-time, connected digital ecosystems for seamless cross-functional, cross-geographical collaboration.
• Establish and scale innovative solutions using disruptive technologies such as quantum AI, immersive platforms, and Web3 infrastructure.
• Implement robust governance and ethical frameworks to guide responsible, transparent, and compliant AI use.
• Leverage advanced analytics for real-time operational insights, reputational risk, and sustainability impact measurement.
• Drive enterprise-wide cultural adoption of AI and digital innovation through targeted change leadership and reskilling.
• Advise and influence executive leadership and board-level conversations on digital risk, innovation, and long-term value creation.
• Serve as an external thought leader and ambassador for digital transformation in GBS, GCA, and corporate resilience.

Qualification & Requirements

Essential Skills/Experience

• Bachelor’s degree in Computer Science, Engineering, Business Information Systems, or a related field; Master’s (MBA/MSc or equivalent) strongly preferred.
• 12+ years’ progressive leadership experience in digital transformation, enterprise IT strategy, or innovation roles within global, matrixed organisations.
• Proven success leading large-scale, AI-enabled transformations in GBS, shared services, corporate affairs, or enterprise functions.
• Deep expertise in translating emerging technologies (AI/ML, GenAI, automation, analytics, cloud, Web3) into scalable business solutions.
• Demonstrated experience driving enterprise-wide operating model transformation with intelligent automation and digital platforms.
• Hands-on exposure working with external innovation ecosystems—startups, accelerators, venture labs, or academia.
• Knowledge of corporate affairs domains such as ESG, public affairs, reputation management, and strategic communications.
• Strong understanding of AI ethics, regulatory frameworks (GDPR, DS, NIS2, AI Act), and data governance.
• Ability to define and execute digital strategy with a clear vision and scalable implementation plan.
• Excellent executive presence, communication, storytelling, and influencing skills at the highest enterprise levels.

Desirable Skills and Experience

• Visionary and future-focused, able to anticipate digital disruption and proactively shape business strategies.
• Digital innovation leader with a strong values-based approach focused on responsible technology, sustainability, and inclusivity.
• Skilled in agile transformation, design thinking, stakeholder engagement, and change leadership across global and diverse teams.
• Highly collaborative, adaptive, resilient, and committed to fostering continuous learning and digital fluency.

Benefits

No information available.