Director, Claims Innovation, Shared Services

Key Responsibilities

Responsibilities: This position will have primary oversight of innovation within claims shared services (first notice of loss, subrogation, centralized claims units, fraud, coverage and liability, emergency roadside services, and glass).

• Innovation Strategy & Execution:
  • Develop and implement a forward-looking innovation roadmap for claims shared services.
  • Identify emerging technologies (both internal and external) and assess their applicability to claims shared services processes.
• Strategic, Cross-Functional Leadership:
  • Collaborate with cross-functional teams (Engineering, Product, AI, R&D, Data Science, Business Line, and Executive teams) to develop and implement claims innovation strategies.
  • Lead initiatives spanning multiple claims functions to drive transformation and innovation.
• Presentation & Communication: Deliver actionable solutions that translate these strategies through clear and impactful presentations for the business to implement.
• Advisory Role: Guide stakeholders on the interpretation, implications and projected outcomes of proposed strategies or solutions.
• Program Management: Design, implement, and manage pilot programs, POCs, or A/B testing to evaluate new products/features, with defined success and expansion criteria.
• Workflow Optimization: Analyze and enhance existing claims workflows for greater efficiency, accuracy, and effectiveness providing recommendations for improvement.
• Innovation: Lead workshops, ideation sessions, or design sprints to uncover creative solutions and innovative best practices to business problems.
• Cultural and Diversity, Equity and Inclusion (DEI) Advocacy: Foster a culture of innovation, agility, continuous improvement, diversity and inclusion.
• Trend Adoption: Keep abreast of industry, market and company trends and champion innovative claims processing approaches, techniques and capabilities.

Qualification & Requirements

Qualifications:

• 8 – 10 + years of leadership experience in Insurance or Insurtech with at least 5 years of leadership in Claims Shared Services or similar roles in property and casualty insurance.
• Proven success driving claims innovation or transformation in a comparable organization or as a vendor to similar companies
• Accomplished at mentoring and developing highly engaged, high performing teams and balancing retention with attracting new talent to identify, hire, inspire, and scale a world-class team.
• DEI champion who thinks about diversity, equity and inclusion in all that they do, embedding it in programs and work.
• Effective communicator with the ability to clearly and effectively articulate a common strategic vision both internally to the organization and externally to the broader industry.
• Expert at working across multiple functions and business units in collaboration with leadership across the organization to achieve goals.
• Ability to identify and leverage evolving technologies for business opportunities.

Leadership Qualities:

• Collaborates cross-functionally to make decisions and communicate them effectively in a highly complex environment with numerous stakeholders and tradeoffs to be considered.
• Balances strong decision-making with effective collaboration in consensus-driven environments.
• Leads with humility and empathy, earning trust and inspiring confidence.
• Effectively manages and communicates decisions in complex, high-stakes environments. Leads from the front and isn’t shy about using their voice.
• A lifelong learner with critical thinking skills who views situations and challenges through multiple lenses.
• Attentive, empathetic listener with exceptional character and high emotional intelligence.

Benefits

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.