Director, Chief of Staff, Business Systems

Key Responsibilities

Strategic Planning and Execution

• Translate executive vision into actionable plans, ensuring timely tracking and execution of strategic initiatives.
• Represent Business Systems in LTG Chief of Staff forums, ensuring timely follow-up on action items and deliverables.
• Partner with Business Systems leadership to shape, track, and report on strategic goals and KPIs.
• Develop executive-level presentations and dashboards that communicate progress, risks, and outcomes to stakeholders.

Operational Excellence

• Identify operational gaps and lead continuous improvement efforts to enhance efficiency, scalability, and productivity.
• Manage cross-functional collaboration with Business Systems leadership in land, construction, customer care, and related LTG teams.
• Ensure Business Systems adheres to organizational KPIs and reporting standards.
• Lead the execution and follow-up of special projects and priority initiatives across the organization.
• Collaborate with the LTG Strategy and Planning Office to align on project intake, resource allocation, and capacity planning.
• Support budget planning and oversight across technology spend categories.
• Build and maintain operational dashboards to track KPIs related to delivery, budget, and team performance.

Communication and Stakeholder Engagement

• Drive consistent communication and alignment across Business Systems, including staff and extended team meetings.
• Draft internal and external communications, executive presentations, and briefing documents.
• Plan and facilitate leadership meetings with clear agendas, action tracking, and accountability follow-ups.

Leadership Support & Decision-Making

• Provide strategic insight and data-driven analysis to inform decision-making.
• Conduct research and develop recommendations on organizational opportunities and challenges.
• Serve as a thought partner to the VP and leadership team, providing feedback on team dynamics, culture, and performance, etc.

Program & Project Management

• Lead Program and Project Management staff to ensure project alignment with organizational goals.
• Set the tone and standard for project tracking, status reporting, and delivery discipline across Business Systems.
• Establish and champion best practices, tools, and templates for consistent project execution and communication.
• Coach and mentor PMs to build a strong project management culture grounded in accountability and transparency.
• Lead high-impact, cross-functional projects from planning through execution and measurement.
• Ensure projects are delivered on time, within scope and budget, and with measurable outcomes.
• Regularly report on project performance metrics and drive continuous improvement across initiatives.

Financial Management and Budgeting

• Support development and management of the Business Systems budgets in partnership with VP and department leaders and alignment with strategic priorities.
• Monitor financial performance, track expenditures, and identify opportunities for cost optimization.
• Provide oversight on investment in LTG platforms and applications, ensuring ROI and alignment with enterprise goals.

Qualification & Requirements

Education

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field required; MBA or equivalent advanced degree beneficial.

Experience

• 10+ years of progressive experience in technology leadership, strategic planning, or program management roles.
• Experience in enterprise applications, software engineering, or related IT environments preferred.

Skills

• Strong program and project management skills with a proven ability to handle complex, high-priority initiatives.
• Exceptional communication and stakeholder management abilities across technical and business audiences.
• Demonstrated strategic thinking and the ability to translate vision into operational plans.
• Strong analytical, financial, and problem-solving skills; data-driven mindset.
• Strong experience across Agile, software development lifecycle, and enterprise delivery practices.
• Ability to lead through influence and drive organizational change.

Attributes

• High integrity, discretion, and professionalism.
• Proactive, adaptable, and resourceful with a bias toward action.
• Highly organized with exceptional attention to detail.
• Confident in navigating ambiguity, resolving conflict, and driving alignment across diverse teams.

Benefits

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to:

• Robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future; while
• Paid Parental Leave and an Associate Assistance Plan provide essential support during life’s critical moments.
• To further support our Associates, we provide an Education Assistance Program; and
• Up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations.
• From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day.

At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms.