Director – Change Management

Key Responsibilities

Enterprise & Cross-BU Change Leadership

• Lead end-to-end change management for centralized and multi-BU initiatives across GSS and operational functions.
• Partner with business units, GSS leaders, and project sponsors to design and execute change strategies that drive adoption and minimize disruption.
• Ensure alignment of change efforts across impacted groups and functions.

Change Planning & Execution

• Develop and implement structured change management plans including stakeholder analysis, communication planning, training, adoption tracking, and risk mitigation.
• Establish governance and cadence for change-related reporting, escalation, and decision-making.
• Coordinate with project management teams to embed change management into broader project plans and timelines.

Stakeholder Engagement & Communication

• Identify and engage key stakeholders across BUs, functions, and leadership levels.
• Create targeted communication strategies to articulate the “why,” “what,” and “how” of change efforts.
• Facilitate feedback loops to ensure stakeholder concerns and adoption barriers are addressed in real time.

Efficiency & Optimization Focus

• Identify inefficiencies, duplication, and misaligned efforts across BUs and shared services.
• Recommend and implement process or structural improvements that increase agility, scalability, or cost-effectiveness.
• Track post-implementation impacts to measure ROI and sustained adoption.

Capability Building & Tools

• Promote a consistent, structured approach to change management across Argano.
• Provide tools, templates, and coaching to project teams and business leaders to build internal change capability.
• Act as a center of excellence for change leadership across the organization.

Qualification & Requirements

• 10+ years of progressive experience in change management, business transformation, or operations within a complex, matrixed organization.
• Bachelor’s degree required; advanced degree or change management certification preferred (e.g., CCMP, Prosci).
• Proven track record leading enterprise-wide or cross-functional change initiatives, ideally involving shared services and multiple business units.
• Strong understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter) and experience embedding change into project lifecycles.
• Exceptional stakeholder engagement, facilitation, and communication skills across all organizational levels.
• Demonstrated ability to identify operational inefficiencies and drive process improvements that enhance scalability and performance.
• Experience aligning diverse stakeholders and managing resistance in fast-paced, dynamic environments.

Benefits

Argano provides a variety of health plans, including medical, dental, vision, life, disability plans, and additional insurance benefits.