Director, Business Services II

Key Responsibilities

• Provide strategic leadership and operational oversight for Business Services, including: Food and beverage programs (vending, cold beverage pouring rights, third-party catering); Bookstore management; Retail and other auxiliary services.
• Partner with the Associate Vice President for Strategic Campus Planning to: Develop and implement business plans and annual operating budgets for each auxiliary unit; Monitor financial performance through quarterly reviews and year-end projections; Manage cash reserves, capital replacement strategies, and revenue bond reporting; Strengthen fiscal stewardship through internal controls, monthly audits, and compliance.
• Oversee third-party vendor contracts, ensuring compliance with performance standards. Act as the university’s lead negotiator for all auxiliary service agreements.
• Identify and pursue opportunities for new initiatives, revenue growth, and service enhancements. Establish and track key performance indicators (KPIs) to evaluate success.
• Stay informed on industry trends to foster innovation and continuous improvement. Ensure consistent, high-quality service delivery through assessments, vendor oversight, and proactive issue resolution. Serve as the senior escalation point for major customer or service concerns.
• Represent the university at state and national associations, conferences, and peer networking events to share best practices and build partnerships.
• Administer and enforce university policies and procedures related to auxiliary services. Ensure alignment with institutional goals and compliance with all applicable regulations.

Qualification & Requirements

Minimum Qualifications:

• Bachelor’s or Master’s degree and 8+ years of relevant experience, including 3+ years of leadership experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• 8+ years of progressive leadership experience in business services, auxiliary operations, or related fields (e.g., retail, food services, or facilities management).
• Demonstrated success in developing and managing large, complex budgets with multiple revenue streams.
• Experience negotiating, managing, and monitoring third-party vendor contracts.
• Strong track record of implementing strategic initiatives that improved efficiency, financial performance, or customer service.
• Excellent communication skills with the ability to collaborate with cross-functional teams.
• Commitment to innovation, continuous improvement, and aligning auxiliary services with institutional goals.
• Familiarity with higher education environments and shared governance structures, with relationship-building skills to engage various stakeholders (students, faculty, staff, external partners).
• Knowledge of revenue bond financing, capital planning, and long-term financial forecasting.
• Master’s degree in business administration, finance, higher education administration, or a related field.
• Professional involvement with relevant associations (e.g., NACAS, NACUBO).

Special Instructions to the Applicants:

• This is an Auxiliary (AUX) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.
• The anticipated salary range for this position is $104,664 to $156,996. The final salary will be determined based on the candidate’s qualifications, experience, and internal equity considerations.
• This position may be eligible for a sign-on bonus.
• Schedule may vary based on events and business needs, including evening and weekend coverage.
• Position requires a valid Class E driver’s license. The position may involve driving to various locations on and off campus to conduct University business.
• If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
• Classification Title: Director, Auxiliary Services II

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off, and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• Flexible work environment
• And more…For more benefits information, view the UCF Employee Benefits Guide.