Director, Business Process Improvement (GBSC Global Process Lead – Finance)

Key Responsibilities

• Define and implement the global strategy for finance process excellence in partnership with operations and key stakeholders
• Collaborate with operations and senior stakeholders to align finance strategies with broader business objectives while implementing strategic initiatives that will optimize processes, support growth, enhance customer experience, reduce risk and drive efficiency
• Work with cross-functional partners/teams to support the identification, prioritization and deployment of new technology and process in targeted areas
• Analyze and leverage data into clear concise transformation initiatives that provide improved experience, mitigate risk and efficiency
• Utilize technology to design and optimize processes, collaborating with Mastercard Tech and other departments to ensure seamless integration and functionality
• Improve and mature the robust operating model structures and governance frameworks for finance
• Foster strong relationships with stakeholders to understand their needs and ensure a great experience interacting with the process
• Provide guidance and support to service delivery (operations) leaders and teams, ensuring that day-to-day processes are executed efficiently and effectively
• Co-develop (with operations and key stakeholders) and enforce policies that support process standardization and improvement
• Ensure all key process documents are complete and reviewed annually – inclusive of access management, SLAs / KPIs and process maps / flows
• Support GBSC storytelling by ensuring the proper data/metrics are available, validated and analyzed

Qualification & Requirements

• Strong leader with passion for process excellence and customer satisfaction
• Demonstrated ability to develop and implement long-term strategies for process excellence
• Strong technical aptitude and understanding of technology-driven process design and optimization
• Ability to develop, track, course-correct and iterate a metrics-driven improvement roadmap
• Demonstrated ability to identify and frame opportunities/solutions in a structured, data-driven way to clearly communicate options, risks and trade-offs
• Successful track record in transforming organizations through a continuous improvement culture enabled by digital technologies and automation
• Ability to develop, engage and manage relationships with stakeholders at all levels
• Previous shared services and/or outsourcing experience a plus

Benefits

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.