Dir Technology HRSS

Key Responsibilities

• Creating and championing a culture of engagement where team members can do their best work and customers experience empathetic, professional, and knowledgeable support.
• Designing and delivering HR services ensuring end-to-end connection across HR
• Development of HR services blueprint and governance framework including intake and escalation model, service catalog, KPIs
• Creating HR knowledge/content and SOP for employee-facing services.
• Being customer-obsessed in designing and delivering HR services for employees.
• Evaluating, developing, implementing, and modifying service delivery processes with governance across all internal stakeholders.
• Supporting the end-user to create an exceptional employee experience through application support, training, and standard work documentation.
• Building and enabling strategies to ensure continuous improvement, consolidation, and standardization for HR processes within the HRSS function.
• Developing strong relationships with HR Information Systems, vendors, consultants, business partners, and internal leadership to ensure best practices and to provide mutual support and partnership.
• Creating a culture of continuous improvement mindset resulting in improved processes and outcomes for the customer; and partner with stakeholders to develop a value stream approach.

Qualification & Requirements

Work Experience

Seven (7) + years of progressive HR leadership experience supporting the HR function with the ability to organize, strategize, and implement support for employees in a shared services function. Experience driving major change/transformation initiatives in a highly-matrixed organization.

Knowledge / Skills / Abilities

• Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.
• Demonstrated creativity and flexibility.
• Ability to operate in high-pressure situations.
• Excellent organizational skills.
• Demonstrated innovative approach to problem resolution.
• Ability to work collaboratively across stakeholders and disciplines.
• Effective analytical ability to develop and analyze options, recommend solutions to and solve complex problems and issues.
• Effective organizational, planning, and project management abilities.
• Ability to function independently and deal with multiple, simultaneous projects.
• Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.
• Ability to demonstrate a commitment to quality and excellence.

Benefits

Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps.