Dir, DCL Infrastructure & Technology Operations

Key Responsibilities

• Responsible for consultation, designing, building, and supporting development pipelines
• Responsible for the creation of telemetry for monitoring, engineer high reliability, and reinforce best practices to secure company data
• Responsible for the systems administration in Linux and Windows platforms, bringing knowledge on systems, network, operational excellence, and application stability, security, performance, and capacity management
• Manage the design, deployment and on-going operations of the ship wide networks for the fleet and islands, partnering with providers for satellite services
• Work closely with cross-functional teams to drive innovation and achieve business objectives
• Manage the Technology outport strategy and operations function in partnership with our business partners to ensure our industry leading embarkation processes are successful
• Manage the onboard Technology Officer support function, to ensure onboard L1 and L2 functions and systems are available across the fleet, across the world
• Responsible for Tech Ops expense budgets for ships, shore and islands
• Responsible for the long-term and annual planning of Technology and Digital investment
• Lead a complex device management function that maintains, services and enables all ships, islands and outports
• Manage and mentor a team of professionals, fostering a culture of continuous improvement and professional development. Lead with an inclusive mindset and establish a culture of trust, transparency and collaboration
• Ensure compliance with company standards and regulatory requirements
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions
• Represent the department in executive meetings and provide insights and recommendations to senior leadership
• Positive, inspiring, and collaborative mindset that can be a trusted advocate for the DX Tech & Digital team that partners across the segments to ensure alignment with broader company-wide initiatives

Qualification & Requirements

Required Qualifications & Skills:

• 12+ years of related experience in Systems Engineering, Site Reliability Engineering and/or Infrastructure engineering
• Strong strategic vision, planning and execution skills, with a track record of driving business-aligned technology initiatives
• Experience leading high performing technology teams building, deploying, and maintaining scalable and resilient enterprise solutions in a cloud environment
• Experience with virtualized environments; cloud technologies, both public and private (AWS, Google Cloud, etc.)
• Strong financial background and experience managing budget at multiple levels
• Willingness to travel domestically and internationally 20% of the time
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities simultaneously
• Demonstrated critical thinking, strategic planning, and process management
• Demonstrated ability to lead and develop high-performing teams
• In-depth knowledge of industry trends and best practices
• Proven experience in the cruise and/or related industries

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
• Minimum of 12 years of related work experience

Preferred Qualifications:

• Advanced degree in network engineering, computer science, or a related field, or equivalent experience
• Experience with specific technologies, methodologies, or certifications relevant to network engineering
• Previous experience in a similar role within a large, complex organization

Benefits

No information available.