Deputy Director -BI & Reporting Lead

Key Responsibilities

• Lead Reporting & Analytics Hub teams in delivering sales services around sales reporting, customer management, reporting & analytics, and customer service & delivery support.
• Provide on the job guidance, stewardship to the delivery teams on all activities listed in the sales shared service catalogue and be personally involved in issue resolution and escalation; insure that the service catalogue for shared services is strictly adhered to
• Scale up operation in each capability with business growth both within existing scope as well as new areas of opportunity
• Staff teams for success including key functional hub leads
• Share learnings with other Cluster Sales Leads and adapt best practices across capabilities wherever possible
• Ensure that each Sales capabilities stays connected with business by integrating front and back end services
• Monitor and report shared services performance to key stakeholders
• Drive comprehensive change management within Business, emphasizing the need for change and the role that each individual plays
• Setup the sales shared services with leading practices and policies e.g. delivery platforms, remuneration structure, IT enablement, service levels and evolution of sales shared services scope
• Facilitate and assist Capability Team Leads for a smooth transition of processes from retained organization to Global Sales shared services (future scope could also include other support functions/activities)
• Overall accountability of process design, innovation and continuous improvement of the processes mandated with an end-to-end view to drive results on three parameters – Effectiveness, Efficiency and agility for the local businesses

People Responsibilities

• Manage and motivate 3 functional team leaders and a team of ~ 35 associates
• Facilitate training across his/her team, as well as other support functions and groups
• Set individual targets with the sector and/or Division teams, and track goals
• Monitor SLAs and ensure timelines are met; develop and analyze key business drivers to provide insights to the functional head
• Accurate and timely generation of management reporting and dashboards for performance analysis
• Organize weekly/monthly/quarterly reviews for his/her associates to ensure continuous improvement in efficiency, effectiveness and overall integration of the work with markets
• Actively conduct on-going review of operational services to drive agility and effectiveness
• Drive comprehensive change management (identifying the need for change and the role each individual play)
• Assist Sector Sales Lead in developing on-going training and capability plans for associates in his/her charge
• Represent his/her Teams’ markets in meetings with internal beverage leadership teams, steering groups and other client functions
• Responsible for the overall monitoring of sales back-office function; provide leadership from strategy to execution
• Ensure career growth opportunities for associates and engage in people planning and resource allocation activities

Qualification & Requirements

• 10+ years of experience in Sales/Sales Management/Commercial
• Bachelor’s in commerce/business administration/finance, Master’s degree is a plus
• Prior Fast Moving Consumer Goods (FMCG) company experience required
• Category management / Customer management capabilities
• Previous experience as a people leader
• 3+ years development experience related to Data Analytics and Reporting including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
• Propensity to learn PepsiCo software systems
• Strong knowledge of MS Office programs
• Ability to provide superior customer service
• Best-in-class time management skills, ability to multitask, set priorities and plan
• Strong use of influencing skills to gain alignment

Benefits

No information available.