Deputy Chief Operating Officer for Operations (Business Operations Administrator 1)

Key Responsibilities

As a Deputy Chief Operating Officer for Operations, you will:

• Direct and oversee the daily operational activities of key shared services and central services offices.
• Ensure operational excellence through the development and maintenance of holistic business operations systems, including structures, policies, and procedures, that support the needs of ODHS, its program, and the people and communities they serve.
• Lead the proactive incorporation of modern business best practices into agency operations, identifying, introducing, and operationalizing new and emerging trends and systems from public and private sectors and based on research and latest findings.
• Direct the development of the strategic long-range vision for the operation of central and shared administrative programs.
• Direct the development and maintenance of continuous improvement systems for business functions, including robust customer input and feedback mechanisms, establishment of effective governance for identifying and prioritizing improvements, portfolio and project management to make improvements, and process and outcome measurement and reporting to determine and communicate program outcomes.
• Ensure all COO managed offices have Service Level Agreements that accurately reflect modern business practices, support agency core business functions, align with service delivery, provide strong customer service, and produce equitable outcomes.

Qualification & Requirements

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

• Five years of management experience; OR
• Two years of management experience and a bachelor’s degree in a related field.\

Essential Attributes

• We are looking for candidates with:
• Skilled in interpreting and guiding the design of complex data to support business performance management and strategic operations.
• Ability to lead administrative services that deliver inclusive and equitable outcomes.
• Demonstrated decisive leadership grounded in a well-defined and effective leadership style that inspires teams and drives results.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and effectively to diverse audiences.
• Demonstrated ability to create and deliver compelling, well-structured presentations to executive leaders and legislative stakeholders, conveying complex information with clarity and impact.
• Proficient in analyzing and managing complex budgets, ensuring fiscal responsibility and alignment with organizational goals.
• Ability to think strategically, analyze complex situations, and develop innovative solutions that align with organizational goals and drive sustainable success.
• Adept at managing productive conflict and providing strong, decisive leadership during crises.
• Civic Orientation: Strong commitment to equity, transparency, and public service

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume, and job history are clearly outlined, as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• Your work will have a hybrid work format that includes office work and some work that can be conducted remotely. You will be required to come into the office __2_ days per week.
• This position requires the ability to work independently with minimal direction on multiple tasks with detailed processes simultaneously, often within short time frames.
• Sudden and immediate deadlines, occasional noisy environment, frequent interruptions, may require overtime during special projects, and during legislative sessions, may require infrequent overnight travel.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. An adverse criminal history or background check may lead to disqualification.
  Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group Communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package
• Possible eligibility for the Public Service Loan Forgiveness Program