Delivery Lead / Senior Delivery Lead, Transformation and Change – Managed Services

Key Responsibilities

• Lead the development and implementation of transformation and change initiatives, ensuring alignment with the overall managed services strategy.
• Develop and deliver on change management plan, including stakeholder management, communication, training, and resistance management strategies.
• Collaborate with cross-functional teams to identify opportunities for process improvement and operational efficiency.
• Provide leadership and guidance to internal project teams, ensuring that changes are implemented on time.
• Monitor and report on the progress of change initiatives, using appropriate metrics to measure success and identify areas for improvement.
• Build and maintain effective relationships with key stakeholders, including senior leaders, employees, and external partners.

Qualification & Requirements

Required Skills and Abilities

• Bachelor’s degree in business administration, project management, or a related field. PMP certification is a plus.
• Proven experience in a similar role, with a track record of successfully delivering complex change initiatives.
• Excellent project management skills, with experience in using change management methodologies.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work in a fast-paced environment
• Proven experience as a Change Manager or similar role, with a track record of driving projects to completion within a shared services or global environment.
• Understanding of insurance operations processes and the ability to navigate cultural and regional differences.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Proficiency in project management tools and methodologies, such as Agile or Lean Six Sigma.

Desired Skills and Abilities:

• Effective focus on collaboration, team building and stakeholder management.
• Ability to work self-directedly, use influencing skills to drive desired outcomes within the defined timelines.

Benefits

No information available.