Data Demand and Service Management Lead

Key Responsibilities

• designing, implementing, maintaining service management framework tailored to Data Management services, products and customers
• monitoring the delivery of the services accordingly to agreed KPIs and SLAs
• ensuring alignments between business needs and IT capabilities, focusing on high level of data architecture plans and backlog
• eliciting requirements and structure demand from functional data owners and funnel it to the Product backlogs in agreement with respective Product Owners and/or Service Leads
• fostering collaboration between stakeholders and assures adherence to IT services management and delivery best practices
• overarching the feasibility assessments to assure alignments with data management strategy
• managing a transparent demand pipeline allowing to track, evaluate and report on the status of data initiatives
• acting as a primary liaison between business units, IT, and Data Teams, assuring alignments of priorities and expectations
• advocating the best practices in data management designs & implementation, drives improvements Shares knowledge and understanding on using data tools and interpret analytical results
• advancing the growth of Team members by coaching, mentoring, giving guidance /feedback on the domain specific expertise
• fostering a collaborative, results-oriented culture with a focus on continuous improvement
• ensuring the standard of WoWs and designed and in place followed by all the Team members.

Qualification & Requirements

You Are a Good Candidate If You Have

• Bachelor/master’s degree in computer science or other related studies
• 10 years of relevant experience in data demand or services delivery field / or IT service management, with several years of managerial experience
• vast experience in managing complex data related projects and services in large organizations
• hands on experience with large ITSM tool (e.g. ServiceNow)
• proven track record of delivering data solution in collaboration with domain / solution architects
• experience in industries with strong data dependencies (finance, healthcare, retail, technology, FMCG)
• demonstrated experience in demand prioritization
• deep understanding of Business processes and relevance of data optimization
• ability to strategically assess the needs, prioritize and define / deliver realistic plans, critical thinking
• continuous improvement and innovation-focused mindset
• proven ability to work effectively lead and cooperate cross-functional teams
• ITIL v4 Foundation.

You Are Perfect Candidate If You Also Have

• ITIL v4 Master
• DAMA Certified Data management professional (CDMP)
• knowledge of the most common Business Processes for FMCG
• knowledge of Data Management
• knowledge of Service Management
• knowledge of Product Management
• excellent coaching, mentoring, and team-building skills.

Benefits

No Information Available