Credit and Collections Senior Manager

Key Responsibilities

Credit Check Management

• Ensure that credit checks are conducted in compliance with the approved credit policies and procedures.
• Collaborate closely with sales teams to align credit decisions.
• Report any potential customer credit issues to effectively minimize and mitigate risk.
• Develop and implement new strategies and reporting methods to further enhance the credit management process.

Collection Management

• Oversee the collections process, ensuring successful achievement of the collection targets
• Ensure the collection process are conducted in adherence to company policy.
• Develop and implement innovative collection strategies to increase effectiveness of the collection process.
• Conduct regular reviews of the collection, allowance for doubtful accounts and the write-off policy.
• Develop and maintain accurate collection forecasts to predict cash flow and identify potential shortfalls.
• Manage escalations and resolve high-level disputes.
• Oversee and approve write-off for uncollectible debts
• Analyze collection metrics, such as Days Sales Outstanding (DSO), collections efficiency index (CEI), and average days delinquent (ADD).
• Report on collection activity and accounts receivable status
• Establish and sustain relationships with customers and internal stakeholders to ensure efficient communication and resolution of collection-related concerns.
• Identify the process pain points and work with Finance Technology team to develop a solution.

Accounting Close, Reporting and Compliance Task

• Ensure that tasks and reporting deliverables for month-end and quarter-end closing are met. Monitor the timely and accurate preparation of AR subledger to general ledger reconciliations, aging analyses, provisions for bad debts, and fluctuation variance analyses for all AR accounts.
• Collaborate with Finance Technology teams to address technical challenges that may impede the timely closure of the accounting period.
• Ensure compliance to internal controls and accounting policies
• Collaborate with different accounting teams on tasks related to receivables.
• Adherence to SOX controls and implementing compensating controls to prevent process deficiencies.
• Supervise the fulfillment of audit requirements for both external and internal auditors of the company.
• Execute ad hoc duties and other related activities as needed and directed.
• Perform data analysis and create executive presentations to communicate AR trends, insights, and key metrics to senior leadership.

People Management

• Provides daily supervision and guidance to the accounts receivable staff.
• Manages team performance reviews and mentors team members towards career growth and continuous performance improvement.
• Ensure that team productivity analysis and individual KPI metrics are regularly updated.
• Performs volume and capacity analysis to ensure headcount requests are properly justified.
• Promote process simplification and a continuous improvement mindset among the accounts receivable staff.

Qualification & Requirements

Your background

• Bachelor’s degree in Accounting, CPA required
• Over 10 years of progressive experience in Accounts Receivable, specifically in Credit and Collections, with a minimum of 5 years in a leadership position
• Comprehensive experience across Order to Cash processes, including AR operations such as cash application and billing
• Hands-on experience in OTC transformational projects
• Experience working with various multinational companies and/or BPO/Shared Services
• Highly analytical and strategic, with a focus on automation and continuous improvement
• Dedicated and organized with a strong work ethic, possessing an understanding of the bigger picture while also willing to engage in detailed work
• Excellent written and verbal communication, along with problem-solving abilities
• Expertise in Oracle Fusion is preferred

It’s also great if you have the following:

• General ledger and revenue accounting experience

Benefits

Employee Support

• Powering your lifestyle – The Flex Wallet empowers you to choose what’s important to you and utilize the benefit in ways that will have the most positive impact on your life. The benefit refreshes each calendar year, allowing you to spend on a wide variety of reimbursable expenses.
• Distributed work offerings – Atlassians are given a monthly remote work allowance to support a Team Anywhere environment and access to a comprehensive online ergonomic tool. You also have the flexibility to go to an Atlassian office near you should you wish to work from an office or just connect with other Atlassians.’
• Never stop learning  – You will have access to a wide range of learning resources like Atlassian Learning, as well as a tuition learning budget.
• Mental wellbeing  – We offer free and confidential tools to help you navigate your mental wellbeing. This includes easy access to a full spectrum of mental health resources, ranging from digital programs and meditations to live provider-led community sessions, wellbeing check-ins, individual coaching and counseling. Furthermore, this also includes access to a safety net and personalized support for complex mental health needs, designed to help you connect to appropriate levels of care – from specialized care coordinators to a 24/7 crisis support for critical or urgent situations that may arise.
• Intentional Togetherness gathering – Human connection is at the heart of our culture. To support connection in a distributed world, we established a set of programs to bring people together through large-scale events, small team on-sites, social events, virtual fun, and many other service offerings.

Benefits & Perks

• Insurance (Accident, Death, or Disability); In addition, employees and their dependents have the option to join Atlassian’s collective health insurance, offering a wide range of health insurance policy options allowing them to select the best cover that suits their personal situation.
• Allowances – Atlassian offers eligible full-time employees stipends to help cover the costs of rice and communication/mobile plan.
• Service awards – We truly value our people, teams, and the incredible work they produce! We recognize your service and contributions in meaningful ways to celebrate your significant milestones.
• Family Formation
  • Fertility health
  • Assisted reproduction (like in-vitro fertilization)
  • Fertility tissue preservation
  • Adoption
  • Gestational surrogacy
  • Menopause
  • Low testosterone
  • and more.
• Employee Referral Program
• Business Travel Support – Atlassian gives you piece of mind while traveling on company business outside of your home country for you and your eligible dependents.
  • Our business travel insurance offers coverage in the event of travel inconveniences, security issues, or medical emergencies, subject to the policy limitations.
  • In addition, eligible Atlassians have access to a breastmilk shipping service to support the transportation of breastmilk to your homes while traveling on company business, including while utilizing Team Anywhere 90-day rule.

Work-Life Balance

• Flexible Working Arrangement
• Parental Leave & Support
• Atlassian Foundation – We encourage you to take 5 paid days per year to volunteer with your favorite charity. You can also donate to eligible charities and Atlassian will match your contribution up to US$1,000 every financial year.
• Paid Time Off & Leave
• Neurodiverse Family Support – We provide Atlassians access to a behavioral and mental health platform in caring for children and adults with learning, social or behavioral differences. This includes family support for parents, caregivers and students with schooling (including virtual school), fostering independence, establishing schedules and routines, managing screen time, sibling interaction, self-help, behavior, and much more.