Country Manager / Director (Shared Service)

Key Responsibilities

Leadership & Strategy

• Lead the Manila Shared Services Center and support global business objectives.
• Partner with global stakeholders to align operations with business priorities.
• Drive operational excellence, transformation, and continuous improvement programs.

Operations Management

• Oversee day-to-day Shared Services Center operations.
• Ensure service delivery targets and performance standards are achieved.
• Manage local functions including HR, Finance, Facilities, Administration, and Employee Engagement.

Stakeholder Management

• Build and maintain strong relationships with global and regional leaders.
• Serve as a trusted business partner to key stakeholders.
• Drive customer satisfaction and service excellence.

Talent & Culture

• Lead and develop a high-performing leadership team.
• Drive employee engagement, succession planning, and leadership development.
• Foster a collaborative, inclusive, and performance-driven culture.

Continuous Improvement

• Lead process improvement, automation, and transformation initiatives.
• Identify opportunities to improve efficiency, productivity, and service quality.
• Support business growth and operational scalability.

Governance & Compliance

• Ensure compliance with company policies and regulatory requirements.
• Oversee resource planning, risk management, and operational controls.
• Ensure effective utilization of people, processes, and technology.

Qualification & Requirements

• Bachelor’s degree in Business, Finance, Accounting, Management, or related field.
• MBA or postgraduate degree is an advantage.
• 10+ years of leadership experience in Shared Services, GBS, BPO, or multinational organizations.
• Minimum 5 years leading large-scale Shared Services or GBS operations.
• Strong background in operations management, business transformation, and process improvement.
• Experience working with senior global stakeholders.
• Excellent leadership, communication, stakeholder management, and problem-solving skills.

Benefits

No information available.