CORS EMEA KYC Refresh, Vice President
Morgan Stanley
Europe, United Kingdom, London
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Salary
$133,010 - $157,824 Per Year
Rank
VP
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
Customer Service
Finance
IT
Reports to
Level
N-2
Travel Max:
0%
Posting Date
04-29-2025
Description
This role will lead a KYC Refresh team, which will support regulatory compliance requirements and provide rigorous and robust processes of investigation that seeks, with reasonable assurance, to verify and validate the customer’s identity and their business.
In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Vice President level position level position within the Core Services function.
Key Responsibilities
- Lead an EMEA KYC Refresh team in London
- Act as a subject matter expert on AML/KYC matters
- Ensure all policies, procedures and guidelines are followed by EMEA KYC Refresh team
- Ensure the team is prioritizing cases and meeting SLA through the use of MI. Plan ahead to effectively meet deadlines by rebalancing workload often. Actively perform daily risk management checks with a keen focus on throughput
- Be the voice of the client while balancing Morgan Stanley’s regulatory obligation
- Close the loop on thematic issues and apply the lessons learned to full team. Regularly discuss progress/ challenges and overall program status with each Business unit within the region
- Ensure a consistent high service performance delivery to all stakeholders through effective capacity planning
- Liaise with other CORS team such as policy advisory for policy and tech improvements
- Embed robust processes to adhere to MS best practice and to enable control and maintenance of quality. Ensure the appropriate and confidential handling / sharing of sensitive client data
- Ensure client engagement and sales engagement for all entities to avoid missing target deadlines
- Coordinate process improvements and complex issue resolution by partnering with NMR, Global Financial Crimes (GFC), KYC management, program management, and other Operations teams
- Regional/client segment point of escalation for the Directors, KYC Analysts, internal/external stakeholders
- Build and maintain strong working relationships with your team, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery
- Lead ongoing change initiatives and build/maintain a strong understanding of the relevant MS policies and regulatory environment
Qualification & Requirements
- Extensive leadership experience in a KYC type role
- Proven experience in driving productivity in an operational role
- Strong knowledge of AML/KYC requirements required
- AML, client onboarding, or client reference data experience desirable
- Proven track record of ongoing coaching, educating and leading teams
- Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
- Proven experience in team leadership and supervising staff
- Demonstrate ability to motivate, support and communicate effectively within large teams
- Strong ability to manage large data sets in order to analyze project trackers and metrics
- Excellent Microsoft office skills required, specifically Microsoft Excel (v-lookup, pivot tables), PowerPoint
- At least 5-7 years’ relevant experience would generally be expected to find the skills required for this role
Benefits
- Family Support. Whether you’re welcoming a new child, helping your children grow and develop, or caring for aging parents, we have programs to help. We offer generous parental leave (16 weeks for all new parents and an additional 6-8 weeks for employees who give birth), as well as caregiver leave when you need to care for a seriously ill family member (4 weeks annually) — Our family support programs include a $75,000 family building benefit to offset the cost of fertility treatments (IVF, egg- and sperm-freezing), adoption and surrogacy. Additionally, expert care is available round-the-clock, at no charge, from OB-GYNs, midwives, doulas, lactation, sleep and potty training consultants, speech therapists and child psychologists to name a few.
- Mental Health. Employees and their dependents each have 16 annual sessions with skilled coaches and therapists at no cost, and access to mental health doctors. You can also take advantage of free access to a leading mindfulness app and five guest accounts for household members.
- Onsite Services. Employees based in our NYC locations have access to health centers, mental health counseling, fitness centers, physical therapy and restorative suites at the office. Many services are free or subsidized.
- Perks. And we can’t forget the fun stuff. You’ll enjoy hundreds of perks and discounts on automobiles, electronics, retail merchants, travel, entertainment, museums and more.
Company Profile
Morgan Stanley
Industry
Financial Services
Revenue
$53.7B
Employees
82,000
Fortune 500 Rank
#61
Global 500 Rank
#196
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