COO- International Health Service

Key Responsibilities

Global Operations Leadership

• Own global operations for International Health Services, including service delivery, customer operations, shared services, and enabling functions
• Define and execute the global operating model, aligned with customer experience, regulatory, and growth priorities
• Ensure consistent service quality, SLAs, KPIs, and governance across geographies

India Center Expansion & Transformation (Core Mandate)

• Lead the strategic expansion of India as a global operations and technology hub
• Plan and execute migration of critical roles (business, operations, analytics, technology, support) from multiple international locations to India
• Design target-state org structures, capability maps, and talent models for India centers
• Build a robust transition and change management framework to ensure continuity and stakeholder confidence
• This role requires prior experience of having personally led similar global transitions and center build-outs.

Cross-Geography Transition & Change Management

• Own end-to-end transition governance: planning, timelines, risk mitigation, and stakeholder alignment
• Work with regional leaders to manage cultural, operational, and regulatory complexities
• Act as the single-point custodian for transformation success, benefits realization, and operational stability

Operational Excellence & Cost Optimization

• Drive productivity, standardization, and automation across operations
• Identify opportunities for cost optimization without compromising service quality
• Implement best-in-class process frameworks (Lean, Six Sigma, Agile Ops where applicable)

Technology & Digital Enablement

• Partner with Technology leadership to ensure smooth migration of tech roles and platforms to India
• Enable digitization, analytics, and automation to support scale and customer outcomes
• Ensure strong collaboration between operations and technology teams

Governance, Compliance & Risk

• Ensure adherence to global healthcare and insurance regulations, data privacy, and compliance requirements
• Establish strong operational controls, audit readiness, and risk management frameworks
• Partner with Legal, Compliance, and Risk teams globally

Leadership & Stakeholder Management

• Build and lead senior leadership teams in India
• Act as a trusted partner to global leadership, especially the CCO and regional heads
• Communicate progress, risks, and outcomes clearly to executive and board stakeholders

Qualification & Requirements

Mandatory Experience

• 20+ years of experience in Operations, Global Services, or Shared Services leadership
• Proven experience leading cross-geography center expansion and transformation, specifically moving work from multiple regions into India
• Prior role as COO / Director of Operations / Global Operations Head / GCC Head in a multinational organization
• Experience in Healthcare, Insurance, BFSI, or regulated service industries

Benefits

No information available.