Continuous Improvement Lead

Key Responsibilities

• Provide Continuous Improvement (CI) guidance to Business Operations department.
  • Maintain and promote the CI framework.
  • Contribute to Business Operations CI Program, especially during assessment, design and execution phases.
  • Provide consultancy, mentoring, coaching to CI initiatives.
  • Lead CI initiatives, especially the transversal ones. Develop and provide supporting tools and methodology.
• Disseminate CI culture across Business Operations department
  • Design and execute CI training programs
• Contribute to CI governance with various stakeholders
  • Provide the right factual data to Process Owners so they can take the best decisions.
  • Identify and promote synergies across the different end-to-end process.
  • Liaise with other PE&I teams (e.g. Process Intelligence, Process Mining, Data, Automation, etc.) to reach the maximum of efficiencies.

Qualification & Requirements

Experience:

• 8-10 years’ experience in GBS / Shared Services industry or consulting industry.
• Certification in CI methodology (minimum Lean Black Belt).
• Knowledgeable in business process in scope (e.g. Finance, HR, Procurement, Manufacturing & Supply, R&D)
• Proven track record of impactful contributions to CI programs with tangible results

Soft skills:

• Excellent stakeholder management skills, including with Senior stakeholders
• Excellent written and oral communication & inter-personal skills, ability to develop high-quality documents
• Ability to lead and motivate team members with indirect reporting relationships across multiple geographies. through a CI journey.
• Entrepreneurial mindset, and ability to work independently and take initiative under pressure.
• Strong collaboration mindset with ability to work with a group of people with different functional expertise.
• Adaptability to deliver in ambiguous context, flexible, comfortable with changes.
• Efficient analytical skills, attention to details.
• Technical skills: Knowledge/certification on Continuous Improvement methodology (minimum Lean Black Belt from non-manufacturing)
• Education: Bachelor’s degree (or equivalent) in Business Administration or equivalent
• Languages: Fluent in English is mandatory. Other language is a plus.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…