Continous Process Improvement/ Process Excellence Lead – Deputy Manager/ Manager

Key Responsibilities

• Benchmarking of existing processes against industry best practices to identify opportunities for improvement.
• Leverage expertise in lean principles, six sigma, continuous improvement and other disciplines to define the future state with target metrics to drive execution
• Independently lead process initiatives of larger size and higher complexity at frontline, management and executive levels across business, operations and technology areas to achieve future state results
• Continuously monitor and introduce areas for improvement by acquiring and providing feedback from/to the customers and Team Leads, tracking performance statistics from the SLA Report and benchmarking against the industry.
• Lead on the conceptualization, design, planning, initiation and implementation of projects, programs, assignments and work plans that respond to and resolve – or prevent – organizational issues and challenges or introduce significant business improvements,
• Effectively direct and manage technical assignments, projects and work programs, exploiting synergies ,managing interdependencies and continually prioritizing and re-prioritizing work effectively to meet organizational demands
• Liaison with Continuous Improvement heads of other shared service centers within Holcim to identify best practices and opportunities for improvement.

Qualification & Requirements

Skills & Desired Experience

• Minimum of 10 years with proven track record of leading process and /technology improvements with large, complex & high growth business organizations.
• Successfully managing a customer-focused service within a large, complex multi-functional organization
• Practical knowledge and experience of successfully delivering significant projects, programs, assignments and workplans, adopting appropriate project and program management methodologies tools, and techniques.
• Ability to thinks strategically; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources
• Result oriented, with high level of motivation for self-growth, along with the drive for growing team members and overall organization.
• Entrepreneurial spirit with high motivation and enthusiasm to learn. Experience of working in a startup service center organization will be a plus.
• Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow project team members
• Intellectually curious about the external environment, key competitors and market trends; applies these insights to their work
• Knowledge of business process review, improvement and re-engineering theory and procedures.

Educational Qualification

• PGDM/ MBA from premier institution
• Training and certification in Six Sigma or LEAN, or similar quality management experience
• Project Management Certifications (PMP)

Benefits

No information available.