Commercial Risk Director

Key Responsibilities

• Lead Commercial Risk operations teams in Center of Excellence in Poland supporting EMEA countries.
• Actively engage with business partners in EMEA to support adaptation and work transition to the service center.
• Define and implement delivery models that ensure service consistency, scalability, and alignment with client expectations.
• Develops a culture of measurable performance by implementing Operations Metrics for Service delivery.
• Monitor performance against defined SLAs, KPIs, and operational risk controls, addressing deviations proactively.
• Lead migrations of operations from front-line geographies to global delivery hub in Poland.
• Champion business transformation through automation, process standardisation, and the adoption of digital tools.
• Oversee change management processes to support seamless transitions with minimal business disruption.
• Align operational teams with business development and client service strategies to ensure delivery excellence.
• Establish clear paths for addressing critical issues, conducting root-cause analyses, and developing service improvement plans.
• Partner with client-facing teams to ensure back-end operations support client retention and growth.
• Lead operational readiness for audits, regulatory reviews, and business continuity planning.
• Show extensive knowledge in the field, ability to quickly assess and resolve issues, inspire change, address challenges, and manage stakeholders.
• Act as a key point of contact for senior business leaders across regions.
• Build and lead high-performing teams with a culture of accountability and innovation.
• Invest in talent development, succession planning, and colleague engagement to support long-term team success.

Qualification & Requirements

Skills and experience that will lead to success:

• Extensive experience in commercial risk or shared services, including a proven track record of leadership — ideally with 10+ years in the field and at least 5 years in a senior management role.
• Demonstrated success in leading operational teams (300-400 team members) and transformation initiatives.
• Transition experience and understanding to enable migrations from regional business teams to the service center.
• Strong understanding of accounting and potentially insurance domain.
• Proven track record in service delivery, operational control, and performance optimization.
• Strong stakeholder management and business partnering skills.
• Strong people leader who manages and develops highly engaged and motivated teams.

Skills & Competencies

• Strategic problem solver with hands-on leadership and execution capability.
• Strong analytical and commercial competence.
• Excellent communication, influencing, and partner management skills.
• Data-driven approach, with comfort in using dashboards and service metrics.
• Flexible and resilient in fast-paced work environments.

Education & Certifications

• Master’s degree required.
• Lean Six Sigma, PMP, or equivalent certifications are highly desirable.
• ACCA certificate would be an asset.

Benefits

No information available.