COE – Transformation

Key Responsibilities

• Consolidate service functions under one organization to drive standardized, efficient and effective processes.
• Build new functional capabilities internally along the Digital with Global Mindset.
• Transform service function using best in context systems, self-service, assurance, governance & actionable insights.
• Contribute to the development and implementation of transformation roadmaps by mapping out process transitions across businesses to achieve GCC objectives.
• Design and drive the transformation agenda and implement business transformation initiatives in alignment with the strategic objectives of the group & GCC.
• Evaluate existing processes and identify bottlenecks for process improvement prior to transitioning to the GCC.
• Collaborate with process owners to redesign workflows for efficiency improvement.
• Identify opportunities for process optimization, automation, and digital transformation.
• Implement Lean and Six Sigma principles to streamline operations.
• Assess current technology stack and recommend upgrades or replacements.
• Drive adoption of emerging technologies (cloud, AI, RPA) to enhance service delivery.
• Ensure seamless integration of new tools and platforms.
• Lead the identification of transformation initiatives required to drive operational efficiency, enhance organizational processes, and cultivate a transformative culture that aligns with the strategic objectives of the group & GCC.
• Establish and lead the Transformation COE team to provide centralized governance, standard methodologies, and oversight for transformation initiatives across the GCC.
• Lead and manage a team of transformation specialists and process architects, providing guidance, direction, and support in their day-to-day activities.

Qualification & Requirements

Educational Qualification

• Bachelor’s Degree in a Business Administration, or a relevant degree from a recognized University.
• A Master’s Degree is preferred.

Experiences

• Minimum of 15 years of experience with at least 5-7 years in a leadership or managerial role in diversified GCC / GBS / SSC environment.
• Demonstrated success in managing systems, processes and budgets for large-scale transformation initiatives across functions and businesses in a conglomerate environment.
• Deep understanding of emerging trends and best practices in the global market and technology landscape.
• Experience driving transformation initiatives, leveraging cutting edge technologies, and implementing data-driven decision-making.

Benefits

No information available.