Cloud Operations Leader

Key Responsibilities

• Operational Management: Oversee the daily operation of shared services, ensuring high availability and performance.

• Incident Response: Lead incident response and troubleshooting for shared services outages.

• Problem Management: Proactively identify and address recurring issues with shared services.

• Change Management: Implement and manage changes to shared services infrastructure.

• Capacity Planning: Forecast and plan for future capacity needs for shared services.

• Performance Optimization: Continuously monitor and optimize the performance of shared services

• Automation & IaC: Develop and maintain automation scripts and infrastructure-as-code configurations for shared services

• Team Leadership: Manage and mentor a team of system administrators and engineers.

• Vendor Management: Manage relationships with vendors of shared services software and hardware

• Regional Collaboration: Collaborate effectively with regional IT teams to ensure the smooth operation and delivery of shared services. Strong coordination is essential for successful project execution

• Community Animation: Facilitate the cloud/shared services community across regions, promoting communication and collaboration. This involves sharing updates on incidents, changes to the service catalog, and projects that affect or require participation from regional teams

• Documentation Management: Maintain comprehensive and up-to-date documentation for network infrastructure, processes, and operational procedures. Ensure documentation ownership and accuracy within the team

Qualification & Requirements

Technical Skills:

• Deep understanding of core infrastructure technologies (Microsoft Active Directory, IPAM/DHCP, DNS, SMTP, NPS/Radius, PKI, Microsoft WSUS, etc.)
• Experience with IaaS cloud platforms (AWS, Google, Azure)
• Strong scripting and automation skills (PowerShell, Python)
• Experience with CI/CD and IaC tools (Git / Gitlab, Terraform, Ansible)
• Knowledge of ITIL framework and best practices
• Proven ability to contribute to RFP processes and evaluate vendor proposals
• Migration and Implementation: Experience managing the migration from traditional network

Soft Skills:

• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Excellent English language proficiency (written and spoken): Crucial for seamless communication with global partners, including those in India, and the worldwide IT community
• Experience managing and mentoring technical teams
• Demonstrated ability to effectively collaborate with external partners and internal teams

Qualifications:

• Bachelor’s degree in Computer Science or related field

• 10+ years of experience managing and operating core infrastructure services

• Relevant industry certifications (MCSE, AWS Certified SysOps Administrator, AWS Certified Architect)

Benefits

What are the advantages of joining us?

• Be part of a forward-thinking collaborative team who will focus on your future career and development both locally and internationally
• Possibility to be part of exciting projects outside of your daily work/ scope for your company
• We are committed to ensure you have the best experience possible
• Veolia is committed to a global social pact for its employees in all its geographic regions.

But also:

• 25 days holiday plus bank holidays and 14 “RTT” days;
• Work from home policy max 2 days a week
• Your urban transport ticket totally refunded
• Company restaurant