Chief Operations Officer & Vice President of Senior Living

Key Responsibilities

Collaborative Leadership

• Provide leadership that empowers residents and team members to be active participants in identifying challenges and developing solutions that benefit the community.
• Create systems and initiatives that value the contributions of all community members and integrate their insights into the decision-making process.

Financial and Operational Stewardship

• Drive achievement of budgetary and occupancy targets, ensuring operational efficiency and sustainability
• Regularly assess the profitability and sustainability of services; ask critical questions and pivot strategies when necessary to maintain financial outcomes while upholding the organization’s charitable commitment.
• Identify and pursue innovative revenue opportunities while maintaining a focus on mission-driven services.
• Act as a steward of the organization’s resources to ensure that its charitable mission is preserved and sustainable.

Strategic Innovation and Future Trends

• Analyze external market trends and proactively adjust strategies to remain competitive and aligned with organizational goals.
• Identify meaningful industry benchmarks to measure and monitor operational performance.
• Identify future trends including but not limited to, regulatory, and payer environments, adjusting strategy accordingly
• Introduce forward-thinking practices and innovations, ensuring they align with the mission and drive organizational sustainability.
• Promote a culture of continuous improvement where innovative ideas are embraced and implemented collaboratively.

Systems and Business Delivery

• Build robust organizational systems that support and optimize all aspects of operations.

Risk Management and Compliance

• Partner with the Vice President of Risk Management to proactively address risks and ensure compliance with all regulations.
• Promote policies and best practices that safeguard residents, team members, and organizational integrity while encouraging shared accountability.

Community Engagement and Relationship-Building

• Build meaningful, mutual relationships with residents and their families, emphasizing collaboration in decision-making and community life.
• Foster a culture of belonging, mutual respect, and active participation that enriches the lives of residents and team members alike.
• Identify and cultivate relationships with key partners in community. Champion initiatives that strengthen connections between campuses and the broader community.

Team Leadership and Development

• Inspire and empower Executive Directors and leadership teams to embrace a collaborative and participatory approach.
• Promote professional growth and teamwork by creating opportunities for shared learning and success.
• Lead with humility and authenticity, modeling the values of service, integrity, and inclusion.

Qualification & Requirements

• Senior leadership experience in senior housing, healthcare, or nonprofit organizations.
• Proven expertise in financial and operational management, with a history of achieving ambitious goals.
• Strong background in risk management and regulatory compliance.
• Demonstrated success in leading participatory, community-driven organizations.
• Exceptional relationship-building skills and a commitment to fostering collaboration and empowerment.
• Passion for improving lives through service, shared purpose, and innovation while upholding the organization’s charitable mission.

Benefits